cancel
Showing results for 
Search instead for 
Did you mean: 

Got a TP-Link router - but can't connect to internet

Highlighted
Newbie
Posts: 1
Registered: ‎19-09-2018

Got a TP-Link router - but can't connect to internet

So I got standard broadband and was unhappy with the plusnet single band router. I bought a dual band tp-link wifi router.

 

I tried to connect to the internet by plugging the ADSL cable into the tp link router but it didnt work.

 

However it does work when I plug in the ADSL cable into the plusnet router, and then link the plusnet router with the tp-link one via an ethernet cable.

 

It's quite inconvenient having to keep both devices. Can someone help me?

 

Cheers

3 REPLIES 3
Highlighted
Superuser
Superuser
Posts: 8,785
Thanks: 2,073
Fixes: 144
Registered: ‎30-07-2007

Re: Got a TP-Link router - but can't connect to internet

The PlusNet router will automatically configure itself with your account name & password. You will need to manually configure these on the TP link router. This https://www.plus.net/help/broadband/broadband-connection-settings/ should help you understand what needs to be configured.

Highlighted
Aspiring Hero
Posts: 2,849
Thanks: 849
Fixes: 82
Registered: ‎21-09-2009

Re: Got a TP-Link router - but can't connect to internet

@djtearz

Welcome to the forums.

Can you post the exact model number of the TP-Link router so we can check if it has a builtin modem?

If it doesn't have a modem builtin, it will not work by itself but would if you plug it by Ethernet into the Plusnet combined modem/router.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 15,142
Thanks: 444
Fixes: 124
Registered: ‎27-04-2007

Re: Got a TP-Link router - but can't connect to internet

Hi @djtearz


Can you tell me when you last tried connecting with the TP link? 

 

I ask as I want to see if that tallies with something I can see on our connection logs. 

 

Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team