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Got a TP-Link router - but can't connect to internet

djtearz
Newbie
Posts: 1
Registered: ‎19-09-2018

Got a TP-Link router - but can't connect to internet

So I got standard broadband and was unhappy with the plusnet single band router. I bought a dual band tp-link wifi router.

 

I tried to connect to the internet by plugging the ADSL cable into the tp link router but it didnt work.

 

However it does work when I plug in the ADSL cable into the plusnet router, and then link the plusnet router with the tp-link one via an ethernet cable.

 

It's quite inconvenient having to keep both devices. Can someone help me?

 

Cheers

3 REPLIES 3
Superuser
Superuser
Posts: 7,609
Thanks: 1,410
Fixes: 89
Registered: ‎30-07-2007

Re: Got a TP-Link router - but can't connect to internet

The PlusNet router will automatically configure itself with your account name & password. You will need to manually configure these on the TP link router. This https://www.plus.net/help/broadband/broadband-connection-settings/ should help you understand what needs to be configured.

SpendLessTime
Aspiring Hero
Posts: 2,847
Thanks: 847
Fixes: 82
Registered: ‎21-09-2009

Re: Got a TP-Link router - but can't connect to internet

@djtearz

Welcome to the forums.

Can you post the exact model number of the TP-Link router so we can check if it has a builtin modem?

If it doesn't have a modem builtin, it will not work by itself but would if you plug it by Ethernet into the Plusnet combined modem/router.

Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: Got a TP-Link router - but can't connect to internet

Hi @djtearz


Can you tell me when you last tried connecting with the TP link? 

 

I ask as I want to see if that tallies with something I can see on our connection logs. 

 

Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team