Got a TP-Link router - but can't connect to internet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Got a TP-Link router - but can't connect to in...
Got a TP-Link router - but can't connect to internet
19-09-2018 9:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I got standard broadband and was unhappy with the plusnet single band router. I bought a dual band tp-link wifi router.
I tried to connect to the internet by plugging the ADSL cable into the tp link router but it didnt work.
However it does work when I plug in the ADSL cable into the plusnet router, and then link the plusnet router with the tp-link one via an ethernet cable.
It's quite inconvenient having to keep both devices. Can someone help me?
Cheers
Re: Got a TP-Link router - but can't connect to internet
20-09-2018 9:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The PlusNet router will automatically configure itself with your account name & password. You will need to manually configure these on the TP link router. This https://www.plus.net/help/broadband/broadband-connection-settings/ should help you understand what needs to be configured.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Got a TP-Link router - but can't connect to internet
20-09-2018 9:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forums.
Can you post the exact model number of the TP-Link router so we can check if it has a builtin modem?
If it doesn't have a modem builtin, it will not work by itself but would if you plug it by Ethernet into the Plusnet combined modem/router.
Re: Got a TP-Link router - but can't connect to internet
20-09-2018 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @djtearz,
Can you tell me when you last tried connecting with the TP link?
I ask as I want to see if that tallies with something I can see on our connection logs.
Adam
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Got a TP-Link router - but can't connect to in...