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For new customer: Does router come preconfigured?

ekimrob
Dabbler
Posts: 22
Fixes: 1
Registered: ‎29-11-2016

For new customer: Does router come preconfigured?

Hi, Just confirming my router should be plug and play on a new account / sign up?

I understand the hardware side of it and setting up the wifi, I have read the documentation and therefore I assume it comes all pre-configured and on the switch over day, after i receive confirmation that i should be on line?

Just ticking off my checklist ready for the big day in anticipation Smiley

thanks

Mike

2 REPLIES 2
PeterBirt
Grafter
Posts: 40
Thanks: 19
Registered: ‎20-12-2013

Re: For new customer: Does router come preconfigured?

Hi ekimrob,

 

Yes the router is configured to automatically set itself up when you connect it. 

 

Basically there is a built system which will connect to our servers and then obtain the correct username/password based on your routers serial number which is linked to your account.

I hope this help if you have any other questions feel free to ask Smiley

Jonpe
Hero
Posts: 3,412
Thanks: 1,348
Fixes: 9
Registered: ‎05-09-2016

Re: For new customer: Does router come preconfigured?

With my (ADSL) router everything was explained in the booklet that came with the router, and the recommendation was to connect everything up once PN had confirmed my migration to them had been completed, and then leave it for 15 minutes before trying to use the internet.  This worked perfectly, and if you are on fibre I can't imagine they've made it more complicated (but who knows Smiley ).