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Flashin orange light on Hub Two Router

Manuelf
Newbie
Posts: 2
Registered: ‎11-08-2022

Flashin orange light on Hub Two Router

 

Today my broadband was activated, I received the confirmation email in the afternoon, I connected my router and the orange light always is flashing. I read the manual and apparently it is a connection problem. can you help me with this problem?

Tanks in advance
 
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,405
Thanks: 10,063
Fixes: 1,577
Registered: ‎21-04-2017

Re: Flashin orange light on Hub Two Router

Hi there,

I'm really sorry to see your connection doesn't work after being activated.

I can see you've rang us today and we've raised a fault with our suppliers. We're to expect an update by the close of play on the 25.08.22 and we'll update you as soon as we know more. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Manuelf
Newbie
Posts: 2
Registered: ‎11-08-2022

Re: Flashin orange light on Hub Two Router

Sadly at this moment, day 26/8 I did not get any update about my case.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,405
Thanks: 10,063
Fixes: 1,577
Registered: ‎21-04-2017

Re: Flashin orange light on Hub Two Router

Sorry for the delay, I can see an engineer went out on the 27.08.22 and looks to have replaced your telephone socket.

How are things now? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet