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First time set-up

KatNat
Newbie
Posts: 2
Registered: ‎03-05-2018

First time set-up

I have tried to set up our router for the first time and when it gets to the broadband set up page, it just swirls on the first page and doesn’t go any further so we can’t enter any details.. has anyone else had this and have any ideas?
3 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,712
Thanks: 748
Fixes: 59
Registered: ‎30-06-2016

Re: First time set-up

You shouldn't have to set anything up, it's supposed to auto configure. Try a factory reset by pushing a paperclip or similar into the Factory Reset hole that you will find on the router. Keep the switch closed for at least 30 seconds then leave it alone to see if it will sort itself out.

KatNat
Newbie
Posts: 2
Registered: ‎03-05-2018

Re: First time set-up

i’ve factory reset it 3 times and still no luck, all the lights are green on the router but nothing happens
Community Gaffer
Community Gaffer
Posts: 13,493
Thanks: 1,213
Fixes: 96
Registered: ‎04-04-2007

Re: First time set-up

@KatNat, looks like you're online now. Everything OK?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵