I have patiently gone through all the trouble-shooting steps (including waiting in for an Openreach enginneer to check the line) and answered staff questions over and over again.
By a process of elimination, since my ticket was opened on 13th Nov, it is clear that the firmware updates last autumn have changed the way the wi-fi dual frequency signals are pushed out.
5Ghz is okay, but devices using 2.4GHz are having serious problems. Signal is weak, unstable and keeps dropping out completely. I have had to give up using my upstairs office and camp out in the lounge, close to the router.
Before Christmas I asked for the firmware to be rolled back, but I am still waiting for someone to actually press a few buttons and do this for me.
I can only assume that the products team do not want to do this, because it will highlight the fact that they have, indeed, caused a problem.
I have done my best to remain calm, polite and patient on the forum and on the phone, but this is now beyond a joke.
Unless I get some joy this morning, I will be reluctantly taking the matter higher and also telling my story externally.
