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Firmware update

zealing
Newbie
Posts: 3
Registered: ‎14-05-2008

Firmware update

Hi

My router is showing an old version of software - Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17

 

Please could you push the latest one out to me?

 

Many thanks

4 REPLIES 4
bill888
Aspiring Champion
Posts: 1,143
Thanks: 213
Fixes: 33
Registered: ‎18-10-2008

Re: Firmware update

fwiw, failing 5 GHz wifi reported with latest firmware since March 2019 by many customers

https://community.plus.net/t5/My-Router/Hub-One-losing-internet-connection-on-5Ghz-WiFi-only/td-p/16...

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Firmware update

Thanks for getting in touch @zealing 

I've re-added your router onto the hardware management platform, if you can factory reset the router by pushing a paperclip into the reset pinhole at the back for 20 seconds you should see your router update after 48 hours.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
zealing
Newbie
Posts: 3
Registered: ‎14-05-2008

Re: Firmware update

@Gandalf Hi, I did the reset nearly a week ago and the router is still showing Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17

 

Any ideas?

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Firmware update

Thanks for getting back to us @zealing

To make sure that we've got the right details for your router, could you PM me the serial number and the first 6 letters/numbers of the MAC from the label on the bottom of the router?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet