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Firmware update

zealing
Newbie
Posts: 3
Registered: ‎14-05-2008

Firmware update

Hi

My router is showing an old version of software - Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17

 

Please could you push the latest one out to me?

 

Many thanks

4 REPLIES 4
bill888
Aspiring Champion
Posts: 1,089
Thanks: 190
Fixes: 32
Registered: ‎18-10-2008

Re: Firmware update

fwiw, failing 5 GHz wifi reported with latest firmware since March 2019 by many customers

https://community.plus.net/t5/My-Router/Hub-One-losing-internet-connection-on-5Ghz-WiFi-only/td-p/16...

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Firmware update

Thanks for getting in touch @zealing 

I've re-added your router onto the hardware management platform, if you can factory reset the router by pushing a paperclip into the reset pinhole at the back for 20 seconds you should see your router update after 48 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
zealing
Newbie
Posts: 3
Registered: ‎14-05-2008

Re: Firmware update

@Gandalf Hi, I did the reset nearly a week ago and the router is still showing Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17

 

Any ideas?

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Firmware update

Thanks for getting back to us @zealing

To make sure that we've got the right details for your router, could you PM me the serial number and the first 6 letters/numbers of the MAC from the label on the bottom of the router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team