Firmware update
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- Re: Firmware update
Firmware update
15-10-2019 9:58 AM
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Hi
My router is showing an old version of software - Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17
Please could you push the latest one out to me?
Many thanks
Re: Firmware update
15-10-2019 12:10 PM
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fwiw, failing 5 GHz wifi reported with latest firmware since March 2019 by many customers
Re: Firmware update
15-10-2019 3:29 PM
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Thanks for getting in touch @zealing
I've re-added your router onto the hardware management platform, if you can factory reset the router by pushing a paperclip into the reset pinhole at the back for 20 seconds you should see your router update after 48 hours.
Re: Firmware update
22-10-2019 11:03 PM
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@Gandalf Hi, I did the reset nearly a week ago and the router is still showing Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17
Any ideas?
Re: Firmware update
23-10-2019 11:05 AM
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Thanks for getting back to us @zealing
To make sure that we've got the right details for your router, could you PM me the serial number and the first 6 letters/numbers of the MAC from the label on the bottom of the router?
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