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Firmware for Plusnet 2704n router

FIXED
seebee
Dabbler
Posts: 22
Thanks: 10
Fixes: 3
Registered: ‎08-07-2017

Firmware for Plusnet 2704n router

I found my original Plusnet 2704n router the other day in a drawer so thought I'd try it again, just in case I ever need an emergency spare - I usually use a Netgear router for my ADSL line.


The 2704n is connected now and works fine, but it hasn't previously been used in at least three years.

It reports Firmware version "7.275.2_F2704N_Plusnet" which appears to be an older firmware - is there any chance PlusNet could push the latest firmware version to it please, as its probably missed any updates in the last few years?

I'm aware it will reboot, but that's fine at anytime.

Thanks!

Details:
2 - Serial number: N7160781B000883
3 - Firmware version: 7.275.2_F2704N_Plusnet
26 - MAC Address: 90:4d:4a:50:59:0a

8 REPLIES 8
seebee
Dabbler
Posts: 22
Thanks: 10
Fixes: 3
Registered: ‎08-07-2017

Re: Firmware for Plusnet 2704n router

Could anyone from Plusnet please send the latest firmware to this 2704n router please?

(Sorry to bump my own post, but its been nearly two weeks!)

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,227
Thanks: 237
Fixes: 52
Registered: ‎22-01-2018

Re: Firmware for Plusnet 2704n router

Hello @seebee,

 

Thanks for getting in touch, I have passed your request to our products team to roll out the latest update.

 

This should occur over the next 5 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
seebee
Dabbler
Posts: 22
Thanks: 10
Fixes: 3
Registered: ‎08-07-2017

Re: Firmware for Plusnet 2704n router

@SammyM Thanks - I saw when you posted that "Service Notice #484821155" was made on my account regarding "A router has been created".

Unfortunately after waiting 5 working days, the firmware is still showing the original 7.275.2_F2704N_Plusnet version. I then tried a "factory reset" on the router and noticed that tr-069 was indeed able to autoconfigure it to my account login details, so its talking okay, but the firmware version didn't change.

Could you have another go at getting the firmware updated please?

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,014
Thanks: 2,653
Fixes: 170
Registered: ‎04-04-2007

Re: Firmware for Plusnet 2704n router

Fix

@seebee I've just pushed a firmware update to the device. You should find that it's now on a more recent build.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

seebee
Dabbler
Posts: 22
Thanks: 10
Fixes: 3
Registered: ‎08-07-2017

Re: Firmware for Plusnet 2704n router

@bobpullen Thank you! Its now updated 🙂

iangoodman
Newbie
Posts: 2
Registered: ‎30-10-2020

Re: Firmware for Plusnet 2704n router

Just wondering what the latest version is, as I have;

7.275.11_F2704N_Plusnet

 

And software variant 1.0

 

Could you tell me what you found, thank-you

 

p.s. just trying to stop WiFi locking up

seebee
Dabbler
Posts: 22
Thanks: 10
Fixes: 3
Registered: ‎08-07-2017

Re: Firmware for Plusnet 2704n router

Mine is now showing 

Firmware version: 7.275.14_F2704N_Plusnet

I wasn't experiencing any problems on the old firmware - it just hadn't been plugged in for years, so I thought it wouldn't do any harm to get an update. I tend to have the wireless disabled and use another (non-ADSL) router to provide Wi-Fi.

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,014
Thanks: 2,653
Fixes: 170
Registered: ‎04-04-2007

Re: Firmware for Plusnet 2704n router

7.275.11 is the latest production build. Nothing between that and the version I pushed to @seebee touches the Wi-Fi configuration.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵