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Firmware Upgrade please? Slow upload speeds!

cookalarcha
Newbie
Posts: 4
Registered: a week ago

Firmware Upgrade please? Slow upload speeds!

Hey my download speed on fibre maxes out about about 25mbps and my upload at most reaches 2mbps at most.
I've read firmware updates could help with the issue?
Currently on Software version 4.7.5.1.83.8.237.2.2

Is there anything else I can do to increase speeds? Would the priority add-on change anything?

I've tried to stream on twitch but the upload speed is crippling the quality.

8 REPLIES
Moderator
Moderator
Posts: 19,533
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Registered: ‎11-01-2008

Re: Firmware Upgrade please? Slow upload speeds!

what does the checker say you should be achieving? https://www.dslchecker.bt.com/

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My Broadband Ping - PN-Fibre
Baldrick1
Aspiring Hero
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Registered: ‎30-06-2016

Re: Firmware Upgrade please? Slow upload speeds!

@cookalarcha

Be careful what you ask for, especially if you have any Amazon devices. See https://community.plus.net/t5/My-Router/SSID-disappearing/m-p/1602456#M9353

Plusnet Help Team
Plusnet Help Team
Posts: 4,640
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Registered: ‎25-03-2015

Re: Firmware Upgrade please? Slow upload speeds!

Hi @cookalarcha,

 

Looking at the estimates for your line, I'm afraid this may simply be down to the capabilities of the line, as the figures you've mentioned are within the estimates we'd expect your connection to perform within:

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Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 29.8 21.8 3.2 1.6 19.1 Available Available --

EDIT: Added DSLChecker estimates.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
cookalarcha
Newbie
Posts: 4
Registered: a week ago

Re: Firmware Upgrade please? Slow upload speeds!

Does not look good?

cookalarcha
Newbie
Posts: 4
Registered: a week ago

Re: Firmware Upgrade please? Slow upload speeds!

Aww man. Does not help I am like 1-2km away from the nearest box too. But basically nothing can be done to increase it? Even if I could get a consistent 2+ it would be better. 
Thanks anyways guys

Plusnet Help Team
Plusnet Help Team
Posts: 4,640
Thanks: 1,072
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Registered: ‎25-03-2015

Re: Firmware Upgrade please? Slow upload speeds!

Unfortunately we wouldn't be able to guarantee an increase in speeds as the connection is performing within the estimates. Apologies for any inconvenience this causes.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 13,654
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Registered: ‎04-04-2007

Re: Firmware Upgrade please? Slow upload speeds!

@cookalarcha, I've upgraded your router to the latest available firmware build, however as @HarryB says, I doubt it's going to help as your line is only synchronising at ~2.5mbps up Sad:

kbd.JPG

Bob Pullen
Plusnet Product Team
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cookalarcha
Newbie
Posts: 4
Registered: a week ago

Re: Firmware Upgrade please? Slow upload speeds!

Thanks, it wont change anything I am going to have to look into a 4G dongle or something to supplement myself if I decide to stream to increase the quality. 4G get 20mbps Download and 7-9mps upload no problem.

 It's frustrating that this is faster than an actual fibre broadband.