Firmware Required
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Firmware Required
15-08-2019 8:02 PM
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I'm having some issues with my router dropping out whenever a specific device joins the network and wondering if a router firmware update will help.
Can someone confirm if I'm on the latest firmware and if not how I update?
1. Product name: Plusnet Hub
2. Serial number: +081441+NQ81832988
3. Firmware version: Software version 4.7.5.1.83.8.263 Last updated 13/03/19
4. Board version: Plusnet Hub One
Re: Firmware Required
15-08-2019 10:55 PM
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Re: Firmware Required
16-08-2019 12:01 PM
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Hi @Wagano,
I'm sorry to hear that you're experienicng issues with your connection. Just to confirm what @Shep41 has said, you're currently running on the latest version of the firmware, so we wouldn't suspect it's a firmware fault at this time. Upon testing your line, the connection seems to have stabilized since last night when it was quite frequently dropping out and I'd ask if you changed anything within your internal setup that may have resulted in that improvement?
Re: Firmware Required
16-08-2019 12:07 PM
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I haven't changed anything on my set up. Also ruled out the suspect device last night so back to having no idea what is causing the issue.
Seems to persist regardless of action taken, tried new ADSL filters and moving to test port. Only thing that seems to resolve the issue is time. Any help is appreciated
Re: Firmware Required
16-08-2019 3:06 PM
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Hi @Wagano,
Thanks for getting back to us.
If it's a specific device have you tried updating he device's firmware itself? Just out of interest how many other devices have you got running on the Wi-Fi as you may wish to look at splitting your Wi-Fi signal or perhaps selecting a different channel for your Wi-Fi?
Let us know how that goes.
Thanks - LF
Re: Firmware Required
17-08-2019 9:58 AM
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Hi @LordFoul
I've ruled out the specific device. Seems it was just a coincidence.
Issue is not just impacting Wi-Fi but wired connections as well.
Hasn't dropped in a day or so. Not really sure how to proceed.
Thanks
Re: Firmware Required
17-08-2019 9:27 PM
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Re: Firmware Required
17-08-2019 9:54 PM
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