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Faulty Plusnet Router

broadband_user
Hooked
Posts: 6
Registered: ‎19-06-2018

Faulty Plusnet Router

Hello,

 

The wired Ethernet ports on my broadband router have stopped working for some reason. I've not changed anything or moved the router, and I know the network streamer that plugs into it works because I've tested on the broadband router of a family member (different house). I've also tried plugging a patch cable in to my laptop; nothing lights up on the port and Windows shows the cable as disconnected. It was working fine until Friday.

 

Is there anything else I can try?

 

Thanks,

5 REPLIES 5
Baldrick1
Seasoned Hero
Posts: 6,015
Thanks: 2,659
Fixes: 178
Registered: ‎30-06-2016

Re: Faulty Plusnet Router

Are you saying that you can get wireless internet access but all four Ethernet ports have failed?

broadband_user
Hooked
Posts: 6
Registered: ‎19-06-2018

Re: Faulty Plusnet Router

Yes.

broadband_user
Hooked
Posts: 6
Registered: ‎19-06-2018

Re: Faulty Plusnet Router

Contacted support who reset the router, but the problem is still there. Faulty router suspected. The router is out of warranty now (over 12 months) :-(.

 

Will have to wait for a new contract (with new router) or I'll have to buy another one.

 

Thanks for the replies.

Baldrick1
Seasoned Hero
Posts: 6,015
Thanks: 2,659
Fixes: 178
Registered: ‎30-06-2016

Re: Faulty Plusnet Router

@broadband_user 

 You can get a BT Smarthub 6 for less than £20 from EBay. These are better than Plusnet offerings. Setting instructions are here.  https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Faulty Plusnet Router

 

Hi @broadband_user

 

I'm sorry that we couldn't get this sorted for you.

 

Just to let you know - you can recontract within the last three months of your current contract - just give our Customer Options Team a call on 0800 328 4624.

 

Kind regards,

 

Dave