My router keeps resetting to firstname.lastname@example.org and even when I manually change the broadband settings to my UN and PW it still doesn't connect. When I hit reset it goes back to setup@ etc. Phoned helpline and they "removed" the double setup on my router but still not working. Have tried every trick in the book - even played with TR069 etc but no luck. Can someone at plusnet please fix the error at their end please?