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Failed username and password

phender79
Newbie
Posts: 1
Registered: ‎15-04-2017

Failed username and password

‎15-04-2017 4:01 PM

Hi,
My router keeps resetting to setup@plusdsl.net and even when I manually change the broadband settings to my UN and PW it still doesn't connect. When I hit reset it goes back to setup@ etc. Phoned helpline and they "removed" the double setup on my router but still not working. Have tried every trick in the book - even played with TR069 etc but no luck. Can someone at plusnet please fix the error at their end please?
Thanks
J
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Failed username and password

‎18-04-2017 2:30 PM

By hit reset do you mean your resetting it using the pinhole on the back or just turning it off and on?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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