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FTP Uploads causing Plusnet Hub One to crash / disconnect

FIXED
RoryG
Grafter
Posts: 30
Thanks: 9
Registered: ‎04-08-2016

Re: FTP Uploads causing Plusnet Hub One to crash / disconnect

‎08-09-2022 8:37 AM

Hi Bob,

Not really, it seemed OK for a bit, however it is restarting regularly and not always when I am doing FTP uploads. Also, when it does reboot it can take an age to sync again, the old router used to restart and sync in about five minutes.

Here's the boot log for August / September:

21:32:32, 07 Sep. ( 28.800000) System up, firmware version: 4.7.5.1.83.8.237.2.2
21:32:16, 07 Sep. ( 13.440000) System start
21:32:16, 07 Sep. ( 13.440000) Boot reason: watchdog reset (cause: 0x2)
08:17:34, 30 Aug. ( 27.880000) System up, firmware version: 4.7.5.1.83.8.237.2.2
08:17:20, 30 Aug. ( 13.690000) System start
08:17:20, 30 Aug. ( 13.690000) Boot reason: watchdog reset (cause: 0x2)
07:07:36, 28 Aug. ( 26.680000) System up, firmware version: 4.7.5.1.83.8.237.2.2
07:07:22, 28 Aug. ( 13.470000) System start
07:07:22, 28 Aug. ( 13.470000) Boot reason: watchdog reset (cause: 0x2)
13:35:18, 23 Aug. ( 29.360000) System up, firmware version: 4.7.5.1.83.8.237.2.2
13:35:02, 23 Aug. ( 13.230000) System start
13:35:02, 23 Aug. ( 13.230000) Boot reason: watchdog reset (cause: 0x2)
03:17:38, 21 Aug. ( 27.660000) System up, firmware version: 4.7.5.1.83.8.237.2.2
03:17:23, 21 Aug. ( 13.320000) System start
03:17:23, 21 Aug. ( 13.320000) Boot reason: watchdog reset (cause: 0x2)
15:37:37, 16 Aug. ( 28.450000) System up, firmware version: 4.7.5.1.83.8.237.2.2
15:37:22, 16 Aug. ( 13.640000) System start
15:37:22, 16 Aug. ( 13.640000) Boot reason: watchdog reset (cause: 0x2)
14:42:37, 15 Aug. ( 28.910000) System up, firmware version: 4.7.5.1.83.8.237.2.2
14:42:22, 15 Aug. ( 13.720000) System start
14:42:22, 15 Aug. ( 13.720000) Boot reason: watchdog reset (cause: 0x2)
12:17:34, 15 Aug. ( 28.400000) System up, firmware version: 4.7.5.1.83.8.237.2.2
12:17:18, 15 Aug. ( 13.150000) System start
12:17:18, 15 Aug. ( 13.150000) Boot reason: watchdog reset (cause: 0x2)
04:52:37, 13 Aug. ( 25.490000) System up, firmware version: 4.7.5.1.83.8.237.2.2
04:52:25, 13 Aug. ( 13.490000) System start
04:52:25, 13 Aug. ( 13.490000) Boot reason: watchdog reset (cause: 0x2)
07:57:34, 11 Aug. ( 27.630000) System up, firmware version: 4.7.5.1.83.8.237.2.2
07:57:19, 11 Aug. ( 13.150000) System start
07:57:19, 11 Aug. ( 13.150000) Boot reason: watchdog reset (cause: 0x2)
19:12:41, 05 Aug. ( 27.700000) System up, firmware version: 4.7.5.1.83.8.237.2.2
19:12:26, 05 Aug. ( 13.120000) System start
19:12:26, 05 Aug. ( 13.120000) Boot reason: watchdog reset (cause: 0x2)
Message 16 of 20
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MisterW
Superuser
Superuser
Posts: 14,859
Thanks: 5,590
Fixes: 397
Registered: ‎30-07-2007

Re: FTP Uploads causing Plusnet Hub One to crash / disconnect

‎08-09-2022 8:58 AM

@RoryG that's running pretty old firmware!

@bobpullen tagged for visibility

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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RoryG
Grafter
Posts: 30
Thanks: 9
Registered: ‎04-08-2016

Re: FTP Uploads causing Plusnet Hub One to crash / disconnect

‎08-09-2022 9:02 AM

I thought it must be, when I tried to copy the settings from my old router it said "incompatible file" and would not import. I thought firmware updates were automatic over the wire? That's the firmware that was on it when Bob sent it up.

Message 18 of 20
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bobpullen
Community Gaffer
Community Gaffer
Posts: 16,892
Thanks: 4,986
Fixes: 316
Registered: ‎04-04-2007

Re: FTP Uploads causing Plusnet Hub One to crash / disconnect

‎08-09-2022 12:59 PM

I don't understand how a hub running 4.7.5.1.83.8.237.2.2 can even have left the warehouse. Are you 100% sure that's the newly dispatched one?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 19 of 20
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RoryG
Grafter
Posts: 30
Thanks: 9
Registered: ‎04-08-2016

Re: FTP Uploads causing Plusnet Hub One to crash / disconnect

‎10-09-2022 12:06 PM

Hi Bob, yes that's the one I received from you. It seems to be restarting on an almost daily basis now:

 

18:07:36, 09 Sep. ( 28.080000) System up, firmware version: 4.7.5.1.83.8.237.2.2
18:07:21, 09 Sep. ( 13.690000) System start
18:07:21, 09 Sep. ( 13.690000) Boot reason: watchdog reset (cause: 0x2)
18:32:35, 08 Sep. ( 28.500000) System up, firmware version: 4.7.5.1.83.8.237.2.2
18:32:19, 08 Sep. ( 13.230000) System start
18:32:19, 08 Sep. ( 13.230000) Boot reason: watchdog reset (cause: 0x2)
10:32:38, 08 Sep. ( 28.090000) System up, firmware version: 4.7.5.1.83.8.237.2.2
10:32:23, 08 Sep. ( 13.410000) System start
10:32:23, 08 Sep. ( 13.410000) Boot reason: watchdog reset (cause: 0x2)
21:32:32, 07 Sep. ( 28.800000) System up, firmware version: 4.7.5.1.83.8.237.2.2
21:32:16, 07 Sep. ( 13.440000) System start
21:32:16, 07 Sep. ( 13.440000) Boot reason: watchdog reset (cause: 0x2)
Message 20 of 20
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