Error messages
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- Re: Error messages
Error messages
08-10-2019 8:20 AM
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waiting for underlying connection wan ethernet 7 down means. Had a dropout with this error after 26days uptime, and wondered what it meant. With my recent dropout issues resolved a little worried ats all about to start again.....
Re: Error messages
08-10-2019 1:10 PM
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Hi @penfold,
I'm sorry for any confusion that this may have caused you. I've tested your line today and everything appears to be stable, though the speed is slightly below what we'd expect. Do you currently have your router setup in the master socket or an extension? If it isn't already, please could you try and set the router up within the test socket in the property to see if this improves the speeds? For reference, we have a guide on how to do this here.
Re: Error messages
08-10-2019 4:51 PM
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Re: Error messages
08-10-2019 9:44 PM
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Hi @penfold, I'm sorry about that. You correct in that your syncing at 54.9mb and so there look to be no issues with your speed, it does just look to be a random drop that occurred, but please do get back to us if you have any further issues.
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