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EE smart Hub 3.1

smithcomputers
Grafter
Posts: 45
Thanks: 2
Fixes: 1
Registered: ‎30-12-2014

EE smart Hub 3.1

Has anyone tried using the new EE Smart Hub SH31B on a plusnet fttc connection? The model is F5394-CP EE and product name EE Smart Hub 3.1 FTTC (CP) I can't find how to change the username and password, I am using a BT smart hub at the moment and that was easy as long as you didn't connect the dsl cable first but I don't seem to be able to do this one. It has the BThome username at present. Any help would be much appreciated many thanks

3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 16,020
Thanks: 6,060
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Registered: ‎30-07-2007

Re: EE smart Hub 3.1

@smithcomputers  I think the EE hub is similar to the BT Smart Hub 3 in which case there's no option to change the username

See this thread https://community.plus.net/t5/My-Router/Using-a-BT-Business-Smart-Hub-3-on-plusnet-FTTC-or-FTTP/m-p/...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

smithcomputers
Grafter
Posts: 45
Thanks: 2
Fixes: 1
Registered: ‎30-12-2014

Re: EE smart Hub 3.1

Ok many thanks for your info it looks like this just won't work then I thought I had tried everything but thought I would just ask those more knowledgeable than myself, thanks again much appreciated. Mike..

Mustrum
Community Veteran
Posts: 3,635
Thanks: 1,074
Fixes: 77
Registered: ‎13-08-2015

Re: EE smart Hub 3.1

@smithcomputers  many of the functions on that router ae controlled with the EE App, and you need an EE ID which you won't have. Also the Smart WiFi extenders are specific to that router.

BT have done a number on it so it cannot be used elsewhere!