For the past year I have had problems with my Plusnet Router supplying me with extremely poor wireless connections. It got so bad that after being given several fixes by Plusnet support and 3 new routers I tried to end my contract. Plusnet would not let me without charge and although they guarantee a minimum broadband speed, they would not guarantee a minimum Wireless speed (even having my devises locates next to the router). Plusnet thought that sub-megabit speeds are acceptable.
After reading several posts on this Forum I bought a second hand BT Smarthub HH6 router from E-bay for £10 plus p&p. After connecting it up and setting the security for my Plusnet account my wireless connections are perfect. I am now getting 45Mbs Wireless to all my devices.
I don’t know how Plusnet are continuing to sell this service with their present routers to new and existing customers.
I've suddenly started having terrible speeds both wireless and broadband after stable service for 12 months. Went from constant 2.1Mb/s to intermittent disconnects, and now that I've changed the microfilter, more stable connection but maxing out at 495KB/s.
Plusnet have confirmed the issue is 'internal' and have booked me an engineer to come and look this Friday. Fingers crossed. Might try a different router if the issue isn't fixed.