Showing results for 
Search instead for 
Did you mean: 

Diconnect Wi-FI then Cannot Reconnect to Network

Posts: 3
Registered: ‎03-04-2020

Diconnect Wi-FI then Cannot Reconnect to Network

We have a 2704N router and have real problems connecting to it.

If we disconnect from the router with either a laptop or a phone, we simply cannot re-connect.

We have tried allsorts from resetting the router and restarting various laptops/phones, etc.

Is there something in the settings we have to do?

And when we go on the router address and try and see what devices are online, it is not showing anywhere near all the devices we have online, maybe one or two at best.  Why is this?

Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Diconnect Wi-FI then Cannot Reconnect to Network

Moderators Note
This topic has been moved from ADSL Broadband to My Router.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Diconnect Wi-FI then Cannot Reconnect to Network

Hey @Wealthy

The guide below will show you how to log into the router and change the wireless channel as it's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free app called wifi analyzer which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.

1) To connect to your Plusnet Hub Zero, you will need to open a browser and go to

If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.

2) Once you are connected, you will see the option that says 'Wi-Fi Network' with the name of your network followed by the 'Settings' button.

3) Please select 'Settings' and you will be asked to log in with the 'Router Password'. This password is found on the bottom of the router and is case sensitive. This password can also be found on the plastic card that came with the router.

4) The Channel is the key option that we need to look for, If this is on Auto then we will want to change this to one of the 13 channels listed on the drop down menu. This stage is all down to trial and error to find the best channel for you.

If we are experiencing issues on wireless, then it is recommended to change this to one of the 13 channels listed.

 Plusnet Help Team