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Devices won’t stay connected.

Adamyeo1
Interested
Posts: 2
Registered: ‎26-09-2021

Devices won’t stay connected.

Hi, my broadband is working fine, but for the last few days devices won’t stay connected to tel he router by WiFi and the log in passwords are rejected repeatedly.
4 REPLIES 4
jab1
Aspiring Legend
Posts: 11,176
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: Devices won’t stay connected.

@Adamyeo1 Which router are you using - Hub0 or hub1?

Login passwords for what?

John
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,569
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: Devices won’t stay connected.

Hiya @Adamyeo1, I am really sorry for the issues being experienced with your WiFi.

 

I have amended some settings in your router remotely, so that your wireless frequencies are now split. In your devices WiFi settings you should now see 2 available connections (if the device is compatible), with one ending in -5G.

 

Can you see if you experience the password issue with both frequencies and let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Strat
Moderator
Moderator
Posts: 31,295
Thanks: 3,878
Fixes: 565
Registered: ‎14-04-2007

Re: Devices won’t stay connected.

Moderators Note
This topic has been moved from ADSL Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


Adamyeo1
Interested
Posts: 2
Registered: ‎26-09-2021

Re: Devices won’t stay connected.

Thank you! That seems to have done the trick!