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Devices not connecting to WiFi

Posts: 1
Registered: ‎29-11-2020

Devices not connecting to WiFi

Hi everyone, looking for some help/advice if possible. I moved house recently and changed to PlusNet but I have struggled to get some of my devices connected to the wifi. Smart TV, computers, laptops, phones etc are all fine but I have several Sonos speakers and a few other devices that just won't connect. I'm using the 2704n router supplied by PlusNet. Having looked up the specs for the Sonos speakers they need 2.4Ghz and 802.11b/g. My router isn't dual so only provides 2.4Ghz and I've gone into advanced settings to change from b/g/n to b/g but still nothing. Distance to the router isn't an issue as some are less than 3m away and in direct line of sight of the router. Connecting via an ethernet port isn't really an option as I have 6 speakers throughout the house. Any suggestions?

Seasoned Hero
Posts: 6,988
Thanks: 3,118
Fixes: 214
Registered: ‎30-06-2016

Re: Devices not connecting to WiFi

@alan83  Welcome to the forum.

Have you tried a factory reset on the devices that won't connect and setting them uo from scratch?

Posts: 30,662
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Registered: ‎14-04-2007

Re: Devices not connecting to WiFi

Moderators Note
This topic has been moved from ADSL Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 92.0 (64-bit)

Community Gaffer
Community Gaffer
Posts: 15,165
Thanks: 2,827
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Registered: ‎04-04-2007

Re: Devices not connecting to WiFi

@alan83 - how many Wi-Fi devices do you have in total? There's a pretty stingy hardware limitation where the 2704n is concerned that could be causing you problems.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵