Devices not connecting to WiFi
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Devices not connecting to WiFi
Devices not connecting to WiFi
29-11-2020 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi everyone, looking for some help/advice if possible. I moved house recently and changed to PlusNet but I have struggled to get some of my devices connected to the wifi. Smart TV, computers, laptops, phones etc are all fine but I have several Sonos speakers and a few other devices that just won't connect. I'm using the 2704n router supplied by PlusNet. Having looked up the specs for the Sonos speakers they need 2.4Ghz and 802.11b/g. My router isn't dual so only provides 2.4Ghz and I've gone into advanced settings to change from b/g/n to b/g but still nothing. Distance to the router isn't an issue as some are less than 3m away and in direct line of sight of the router. Connecting via an ethernet port isn't really an option as I have 6 speakers throughout the house. Any suggestions?
Re: Devices not connecting to WiFi
29-11-2020 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@alan83 Welcome to the forum.
Have you tried a factory reset on the devices that won't connect and setting them uo from scratch?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Devices not connecting to WiFi
29-11-2020 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This topic has been moved from ADSL Broadband to My Router.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Devices not connecting to WiFi
06-12-2020 8:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@alan83 - how many Wi-Fi devices do you have in total? There's a pretty stingy hardware limitation where the 2704n is concerned that could be causing you problems.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Devices not connecting to WiFi