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Devices not connecting after installation of SKY Q

FIXED
padhyde
Hooked
Posts: 6
Fixes: 1
Registered: ‎27-06-2019

Devices not connecting after installation of SKY Q

My iMac is in my study. My SKY Q box is in my study. A mini box is in my lounge. My Plusnet Hub One router is in my bedroom at the main telephone socket.

My IMac is fine. So is my IPad when using it in my study. But when using IPads upstairs and in my lounge, I am losing internet connection continuously.

 

This has only happened since having SKY Q installed last week. 

 

Help!

3 REPLIES 3
padhyde
Hooked
Posts: 6
Fixes: 1
Registered: ‎27-06-2019

Re: Devices not connecting after installation of SKY Q

Simply unplugged the router and plugged in again. Other devices now connecting again.

 

Now why didn't I try that? So obvious!

dvorak
Moderator
Moderator
Posts: 24,791
Thanks: 4,487
Fixes: 1,139
Registered: ‎11-01-2008

Re: Devices not connecting after installation of SKY Q

Fix

Moderators Note


This topic has been moved from ADSL Broadband to My Router

Customer / Moderator
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If it fixed it click 'This fixed my problem'
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Devices not connecting after installation of SKY Q

 

Glad to hear that this is resolved for you, @padhyde

 

Feel free to drop us a line if you need any further assistance.

 

Best wishes

 

Dave