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Device disconnections and drop outs but speed is good so why?

jamespharding
Dabbler
Posts: 23
Registered: ‎22-08-2020

Device disconnections and drop outs but speed is good so why?

Hello all

 

My connection speed is good but I've been having drop outs in connection on various devices. I thought it was a wifi cold spot causing it so I got an Asus mesh system for better coverage, and connected it as an access point to my PlusNet router over the weekend, turning off wireless on my PlusNet router. It seems to do the job of boosting signal around the house for multiple devices brilliantly. However today is the first working day and I'm getting lots more drop outs affecting various devices with no discernible pattern. Why? It's no problem when it affects doorbells and so on but on work calls, it's a nightmare.   

 

The event log is below and I had 2 or 3 drop outs on my work laptop in the time listed below, but my laptop isn't one of the IP addresses in the log. Other devices seem to be disconnected/reconnected. Any ideas about what is going on? I'm bamboozled.

 

Thanks 

 

James

 

17:43:12, 24 May. (429066.070000) Device disconnected: Hostname: RingDoorbell-​e7 IP: 192.168.1.132 MAC: 34:3e:a4:26:6a:e7
17:41:51, 24 May. (428985.120000) Lease for IP 192.168.1.64 renewed by host Yale (MAC 00:1d:94:06:46:52). Lease duration: 20160 min
17:41:51, 24 May. (428985.120000) Device connected: Hostname: Yale IP: 192.168.1.64 MAC: 00:1d:94:06:46:52 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:41:51, 24 May. (428985.020000) Lease requested
17:41:48, 24 May. (428981.990000) Lease for IP 192.168.1.64 expired. MAC: 00:1d:94:06:46:52, host name: Yale
17:41:37, 24 May. (428971.640000) Lease for IP 192.168.1.159 renewed by host SarahAnpleWatch (MAC c2:1d:01:b1:7a:a1). Lease duration: 20160 min
17:41:37, 24 May. (428971.640000) Device connected: Hostname: SarahAnpleWatch IP: 192.168.1.159 MAC: c2:1d:01:b1:7a:a1 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:41:37, 24 May. (428971.490000) Lease requested
17:38:40, 24 May. (428794.320000) Device disconnected: Hostname: 343EA453C4E2-​mysimplelink IP: 192.168.1.109 MAC: 34:3e:a4:53:c4:e2
17:38:10, 24 May. (428764.270000) Device disconnected: Hostname: RingDoorbell-​e7 IP: 192.168.1.132 MAC: 34:3e:a4:26:6a:e7
17:38:10, 24 May. (428764.260000) Device disconnected: Hostname: NintendoSwitch IP: 192.168.1.72 MAC: 94:58:cb:fa:d6:89
17:35:02, 24 May. IN: BLOCK [16] Remote administration (TCP [185.53.90.19]:57740-​>[143.159.33.155]:80 on ppp3)
17:31:35, 24 May. (428369.240000) Device disconnected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5
17:30:59, 24 May. IN: BLOCK [16] Remote administration (TCP [209.97.141.112]:22284-​>[143.159.33.155]:22 on ppp3)
17:28:10, 24 May. (428164.250000) Device disconnected: Hostname: RingDoorbell-​e7 IP: 192.168.1.132 MAC: 34:3e:a4:26:6a:e7
17:27:08, 24 May. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.77]:53883 <-​-​> [143.159.33.155]:53883 -​ -​ -​ [109.151.80.238]:44999 ppp3 NAPT)
17:26:36, 24 May. (428070.210000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>53883, internal ports: 53883, internal client: 192.168.1.77
17:26:10, 24 May. (428044.160000) Device disconnected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5
17:23:27, 24 May. IN: BLOCK [16] Remote administration (TCP [45.155.205.162]:54429-​>[143.159.33.155]:8080 on ppp3)
17:23:10, 24 May. (427864.160000) Device disconnected: Hostname: RingDoorbell-​e7 IP: 192.168.1.132 MAC: 34:3e:a4:26:6a:e7
17:22:29, 24 May. (427823.740000) Device disconnected: Hostname: Kindle IP: 192.168.1.137 MAC: 94:3a:91:66:a0:32
17:22:22, 24 May. (427815.950000) Lease for IP 192.168.1.161 renewed by host SAB-​phone (MAC 46:ee:73:69:b6:2c). Lease duration: 20160 min
17:22:22, 24 May. (427815.950000) Device connected: Hostname: SAB-​phone IP: 192.168.1.161 MAC: 46:ee:73:69:b6:2c Lease time: 20160 min. Link rate: 1000.0 Mbps
17:22:21, 24 May. (427815.800000) Lease requested
17:22:08, 24 May. (427802.160000) Lease for IP 192.168.1.159 renewed by host SarahAnpleWatch (MAC c2:1d:01:b1:7a:a1). Lease duration: 20160 min
17:22:08, 24 May. (427802.160000) Device connected: Hostname: SarahAnpleWatch IP: 192.168.1.159 MAC: c2:1d:01:b1:7a:a1 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:22:08, 24 May. (427802.010000) Lease requested
17:22:02, 24 May. (427796.390000) Lease for IP 192.168.1.159 renewed by host SarahAnpleWatch (MAC c2:1d:01:b1:7a:a1). Lease duration: 20160 min
17:22:02, 24 May. (427796.390000) Device connected: Hostname: SarahAnpleWatch IP: 192.168.1.159 MAC: c2:1d:01:b1:7a:a1 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:22:02, 24 May. (427796.230000) Lease requested
17:21:12, 24 May. (427746.800000) Lease for IP 192.168.1.85 renewed by host TheoDESKTOP (MAC d8:12:65:d4:bc:c5). Lease duration: 20160 min
17:21:12, 24 May. (427746.800000) Device connected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:21:12, 24 May. (427746.700000) Lease requested
17:20:19, 24 May. (427693.730000) Device disconnected: Hostname: NintendoSwitch IP: 192.168.1.72 MAC: 94:58:cb:fa:d6:89
17:19:56, 24 May. (427670.300000) Lease for IP 192.168.1.119 renewed by host Theos-​PC (MAC 44:af:28:35:e5:35). Lease duration: 20160 min
17:19:56, 24 May. (427670.300000) Device connected: Hostname: Theos-​PC IP: 192.168.1.119 MAC: 44:af:28:35:e5:35 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:19:56, 24 May. (427670.170000) Lease requested
17:19:23, 24 May. (427637.760000) Lease for IP 192.168.1.85 renewed by host TheoDESKTOP (MAC d8:12:65:d4:bc:c5). Lease duration: 20160 min
17:19:23, 24 May. (427637.760000) Device connected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:19:23, 24 May. (427637.660000) Lease requested
17:19:10, 24 May. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.77]:53883 <-​-​> [143.159.33.155]:53883 -​ -​ -​ [109.151.80.238]:44999 ppp3 NAPT)
17:19:04, 24 May. (427618.160000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53883, internal ports: 53883, internal client: 192.168.1.77
17:18:50, 24 May. (427604.360000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>61824, internal ports: 61824, internal client: 192.168.1.77
17:18:24, 24 May. (427578.630000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>61824, internal ports: 61824, internal client: 192.168.1.77
17:18:13, 24 May. (427566.930000) Device disconnected: Hostname: RingDoorbell-​e7 IP: 192.168.1.132 MAC: 34:3e:a4:26:6a:e7
17:17:48, 24 May. IN: BLOCK [16] Remote administration (TCP [222.73.197.131]:13490-​>[143.159.33.155]:22 on ppp3)
17:17:00, 24 May. (427494.100000) Lease for IP 192.168.1.85 renewed by host TheoDESKTOP (MAC d8:12:65:d4:bc:c5). Lease duration: 20160 min
17:17:00, 24 May. (427494.100000) Device connected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:17:00, 24 May. (427493.990000) Lease requested
17:15:52, 24 May. IN: BLOCK [16] Remote administration (UDP [37.49.230.190]:54858-​>[143.159.33.155]:161 on ppp3)
17:15:46, 24 May. (427420.400000) Lease for IP 192.168.1.85 renewed by host TheoDESKTOP (MAC d8:12:65:d4:bc:c5). Lease duration: 20160 min
17:15:46, 24 May. (427420.400000) Device connected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:15:46, 24 May. (427420.270000) Lease requested
17:14:33, 24 May. IN: BLOCK [16] Remote administration (TCP [192.241.196.164]:39094-​>[143.159.33.155]:443 on ppp3)
17:14:32, 24 May. (427346.320000) Lease for IP 192.168.1.119 renewed by host Theos-​PC (MAC 44:af:28:35:e5:35). Lease duration: 20160 min
17:14:32, 24 May. (427346.320000) Device connected: Hostname: Theos-​PC IP: 192.168.1.119 MAC: 44:af:28:35:e5:35 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:14:32, 24 May. (427346.200000) Lease requested
17:13:29, 24 May. (427283.350000) Lease for IP 192.168.1.145 renewed by host dhcpcd-​6-​8-​2-​Linux-​4-​9-​77-​-​armv7l-​Amazon-​c8-​6c-​3d-​4c-​c0-​fd (MAC c8:6c:3d:4c:c0:fd). Lease duration: 20160 min
17:13:29, 24 May. (427283.350000) Device connected: Hostname: dhcpcd-​6-​8-​2-​Linux-​4-​9-​77-​-​armv7l-​Amazon-​c8-​6c-​3d-​4c-​c0-​fd IP: 192.168.1.145 MAC: c8:6c:3d:4c:c0:fd Lease time: 20160 min. Link rate: 1000.0 Mbps
17:13:29, 24 May. (427283.230000) Lease requested
17:13:12, 24 May. (427266.480000) Device disconnected: Hostname: RingDoorbell-​e7 IP: 192.168.1.132 MAC: 34:3e:a4:26:6a:e7
17:10:30, 24 May. (427104.110000) Lease for IP 192.168.1.145 renewed by host dhcpcd-​6-​8-​2-​Linux-​4-​9-​77-​-​armv7l-​Amazon-​c8-​6c-​3d-​4c-​c0-​fd (MAC c8:6c:3d:4c:c0:fd). Lease duration: 20160 min
17:10:30, 24 May. (427104.110000) Device connected: Hostname: dhcpcd-​6-​8-​2-​Linux-​4-​9-​77-​-​armv7l-​Amazon-​c8-​6c-​3d-​4c-​c0-​fd IP: 192.168.1.145 MAC: c8:6c:3d:4c:c0:fd Lease time: 20160 min. Link rate: 1000.0 Mbps
17:10:30, 24 May. (427103.980000) Lease requested
17:10:27, 24 May. (427101.510000) Device disconnected: Hostname: Theos-​PC IP: 192.168.1.119 MAC: 44:af:28:35:e5:35
17:10:26, 24 May. (427100.640000) Lease for IP 192.168.1.85 renewed by host TheoDESKTOP (MAC d8:12:65:d4:bc:c5). Lease duration: 20160 min
17:10:26, 24 May. (427100.640000) Device connected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:10:26, 24 May. (427100.540000) Lease requested
17:10:24, 24 May. (427098.880000) Lease for IP 192.168.1.85 renewed by host TheoDESKTOP (MAC d8:12:65:d4:bc:c5). Lease duration: 20160 min
17:10:24, 24 May. (427098.870000) Device connected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:10:24, 24 May. (427098.780000) Lease requested
17:10:22, 24 May. (427096.470000) Device disconnected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5
17:10:17, 24 May. (427091.500000) Device disconnected: Hostname: NintendoSwitch IP: 192.168.1.72 MAC: 94:58:cb:fa:d6:89
17:09:52, 24 May. (427066.660000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>55576, internal ports: 55576, internal client: 192.168.1.77
17:09:22, 24 May. (427036.370000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>55576, internal ports: 55576, internal client: 192.168.1.77
17:08:16, 24 May. (426970.000000) Device disconnected: Hostname: Yale IP: 192.168.1.64 MAC: 00:1d:94:06:46:52
17:08:11, 24 May. (426964.990000) Device disconnected: Hostname: RingDoorbell-​e7 IP: 192.168.1.132 MAC: 34:3e:a4:26:6a:e7
17:06:51, 24 May. (426885.630000) Lease for IP 192.168.1.159 renewed by host SarahAnpleWatch (MAC c2:1d:01:b1:7a:a1). Lease duration: 20160 min
17:06:51, 24 May. (426885.630000) Device connected: Hostname: SarahAnpleWatch IP: 192.168.1.159 MAC: c2:1d:01:b1:7a:a1 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:06:51, 24 May. (426885.480000) Lease requested
17:05:43, 24 May. (426817.160000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>49367, internal ports: 49367, internal client: 192.168.1.77
17:05:31, 24 May. (426805.420000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>53319, internal ports: 53319, internal client: 192.168.1.77
17:05:17, 24 May. (426791.610000) Lease for IP 192.168.1.85 renewed by host TheoDESKTOP (MAC d8:12:65:d4:bc:c5). Lease duration: 20160 min
17:05:17, 24 May. (426791.610000) Device connected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:05:17, 24 May. (426791.500000) Lease requested
17:04:06, 24 May. (426719.900000) Device disconnected: Hostname: dhcpcd-​6-​8-​2-​Linux-​4-​9-​77-​-​armv7l-​Amazon-​c8-​6c-​3d-​4c-​c0-​fd IP: 192.168.1.145 MAC: c8:6c:3d:4c:c0:fd
17:03:51, 24 May. (426705.090000) Lease for IP 192.168.1.85 renewed by host TheoDESKTOP (MAC d8:12:65:d4:bc:c5). Lease duration: 20160 min
17:03:51, 24 May. (426705.090000) Device connected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5 Lease time: 20160 min. Link rate: 1000.0 Mbps
17:03:51, 24 May. (426704.950000) Lease requested
17:03:37, 24 May. (426691.680000) Admin login successful by 192.168.1.160 on HTTP
17:03:11, 24 May. (426664.900000) Device disconnected: Hostname: RingDoorbell-​e7 IP: 192.168.1.132 MAC: 34:3e:a4:26:6a:e7
17:01:35, 24 May. (426569.880000) Device disconnected: Hostname: NintendoSwitch IP: 192.168.1.72 MAC: 94:58:cb:fa:d6:89
16:59:10, 24 May. (426423.950000) Lease for IP 192.168.1.85 renewed by host TheoDESKTOP (MAC d8:12:65:d4:bc:c5). Lease duration: 20160 min
16:59:10, 24 May. (426423.950000) Device connected: Hostname: TheoDESKTOP IP: 192.168.1.85 MAC: d8:12:65:d4:bc:c5 Lease time: 20160 min. Link rate: 1000.0 Mbps
16:59:09, 24 May. (426423.850000) Lease requested
16:58:10, 24 May. (426364.760000) Device disconnected: Hostname: RingDoorbell-​e7 IP: 192.168.1.132 MAC: 34:3e:a4:26:6a:e7
16:57:13, 24 May. (426306.990000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53319, internal ports: 53319, internal client: 192.168.1.77
16:53:09, 24 May. (426063.130000) Device disconnected: Hostname: RingDoorbell-​e7 IP: 192.168.1.132 MAC: 34:3e:a4:26:6a:e7
30 REPLIES 30
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,274
Thanks: 428
Fixes: 123
Registered: ‎22-08-2015

Re: Device disconnections and drop outs but speed is good so why?

Hi James,

Seems odd, is your Wi-Fi mesh dual band (2.4GHz and 5GHz)? If so which wireless frequency are your devices connecting to when they’re dropping?

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Device disconnections and drop outs but speed is good so why?


Moderators Note


This topic has been moved from Fibre to My Router

Customer / Moderator
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If it fixed it click 'This fixed my problem'
jamespharding
Dabbler
Posts: 23
Registered: ‎22-08-2020

Re: Device disconnections and drop outs but speed is good so why?

Thanks Anoush.

 

They drop on 2.4GHz and 5GHz, and my work laptop is plugged into a mesh node with wireless backhaul, and that drops too. 

In the middle of the night I came up with a new theory - I have a security camera system plugged into a powerline via an old router which is set up as an access point. I'm disconnecting that today to see if we get any more drops. I'm not convinced the disconnect/reconnect pattern in the event log is the cause any more as the timing in the log doesn't precisely match the drops.

James

 

 

jamespharding
Dabbler
Posts: 23
Registered: ‎22-08-2020

Re: Device disconnections and drop outs but speed is good so why?

Another update - the disconnections in the event log are not causing the instability and drop outs. Unfortunately the other router isn't the cause either because I'm on a call now and it has dropped a couple of times for about 10-15 seconds, in the same way as it did before.

So I'm back to the same situation I've had for months now. 

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,316
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Registered: ‎21-04-2017

Re: Device disconnections and drop outs but speed is good so why?

Thanks for getting back to me James,

Is it possible to setup your wireless mesh as a router, taking the Hub One out of the equation in the off chance that's affecting it? Also if you disconnect your mesh altogether and use the Hub's Wi-Fi do you get drops still?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jamespharding
Dabbler
Posts: 23
Registered: ‎22-08-2020

Re: Device disconnections and drop outs but speed is good so why?

Thanks Anoush. I did have the same problem using just the hub without the mesh... I hoped getting the mesh would fix it but if anything, it's worse (even though the speed is better).

 

I didn't know I could use the mesh as a router and take out the hub. I will give that a try when I can... will have to make sure I set it up correctly too.

Thanks

James

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,316
Thanks: 6,520
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Registered: ‎21-04-2017

Re: Device disconnections and drop outs but speed is good so why?

Ah I see, no problem James. Not all mesh's can be used as a router though. 

For example I've got a Linksys wireless mesh I'm using as one (Currently on it at the moment. Working from home)

Let us know how it goes

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jamespharding
Dabbler
Posts: 23
Registered: ‎22-08-2020

Re: Device disconnections and drop outs but speed is good so why?

We splashed out on the Asus ZenWifi XT8 to future-proof things a little, and I'm sure that's essentially two hefty Asus routers so hopefully will work. Ironically I had a 20-second drop-out while I was waiting for the text box for this reply to appear...

Will try it as soon as I can.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,316
Thanks: 6,520
Fixes: 1,076
Registered: ‎21-04-2017

Re: Device disconnections and drop outs but speed is good so why?

Ah nice. Fingers crossed it can work as a router.

I remember the issues trying to get the Linksys mesh working with the Hub One, in the end we just let it do all the work.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RealAleMadrid
Seasoned Champion
Posts: 1,547
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Registered: ‎07-07-2009

Re: Device disconnections and drop outs but speed is good so why?

@jamespharding  The Asus can work as a router but it doesn't have a built in VDSL2 modem so cannot be connected to the phone line. It needs an external stand alone modem such as the Huawei HG612 3B which used to be supplied by Openreach and used ones are still available on auction sites. I have used one for years on my FTTC service with no problems. 

jamespharding
Dabbler
Posts: 23
Registered: ‎22-08-2020

Re: Device disconnections and drop outs but speed is good so why?

Thanks @RealAleMadrid - that's helpful.

I've got the fastest fibre option and an expensive mesh network so I'd still like to find a way to fix this without having to spend more time and money on more hardware and more setting up though. Is there something else I could try? 

jamespharding
Dabbler
Posts: 23
Registered: ‎22-08-2020

Re: Device disconnections and drop outs but speed is good so why?

Strangely it's actually getting worse for my work laptop - dropping out every couple of minutes and for 10-15 seconds at a time tonight during a call with the US. It's fine, then disconnects, then connects and renews its lease - with no pattern or trigger I've seen to prompt that. When it's connected it's great but I can't hold work calls like this.  Sad 

 

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 317
Thanks: 77
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Registered: ‎01-12-2020

Re: Device disconnections and drop outs but speed is good so why?

Good morning @jamespharding

 

All of the tests on the line that I've carried out on our side have shown no issue with the network itself. Saying that, I've sent out a new Plusnet Hub One to the address registered on the account to see if this helps to resolve the issues that you're having. This can take around 3-5 working days to arrive. Please let us know how you get on with it and we'll be happy to follow up.

 

-Adam - Plusnet Leeds

 Adam
 Plusnet Help Team - Leeds
jamespharding
Dabbler
Posts: 23
Registered: ‎22-08-2020

Re: Device disconnections and drop outs but speed is good so why?

Thanks for this. Hopefully this solves it - I was getting the same problem with my work laptop in my previous job, which finished last month, so it doesn't seem to be the devices. Hopefully a new Hub One will resolve it.