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Delete Device

Notoriousxx
Rising Star
Posts: 96
Thanks: 6
Fixes: 1
Registered: ‎07-02-2024

Delete Device

Hi,

I have been labelling my devices that are listed in the wireless section, my devices on my router.

I was wondering, how do I delete devices from the list? Such as devices that are no longer used, or random connections such as "koala", whatever that is! Yes, I have changed the WiFi password to a very complex one so it's not some random person that has connected, either. I have tried suggestions from similar posts but there is no deletion or removal option for me, even under the advanced settings and viewing in desktop mode on mobile.

Please help? I don't want to have to factory reset my router (again) and reset all my devices up one by one... There should be a delete option.

The router is the Plusnet Hub Two.

Thanks 😊
4 REPLIES 4
Dan_the_Van
Hero
Posts: 3,095
Thanks: 1,526
Fixes: 90
Registered: ‎25-06-2007

Re: Delete Device

Hi,

You need to be in Advanced settings >My Network

It is not possible to 'Remove' a device if it is shown as connected (Remove has a white background with a black boarder)

The remove option does not appear on my smart phone even using desktop site, try using a tablet or desktop PC

HTH

Notoriousxx
Rising Star
Posts: 96
Thanks: 6
Fixes: 1
Registered: ‎07-02-2024

Re: Delete Device

Hi,

Yes, I have tried the advanced settings and my network but no luck.

I will try using my PC tonight. The device is showing offline and white. Not sure what koala even is, but doing a search brings up another Plusnet forum post about some type of child safety feature? I didn't enable this and don't need it, (if) it's related to Plusnet, don't know.

Thank you though for the fast reply! Will report back if it has or hasn't worked. 🙂
HPsauce
Seasoned Pro
Posts: 7,159
Thanks: 249
Fixes: 4
Registered: ‎02-02-2008

Re: Delete Device

Works fine for me on my PC (Win 11). I've removed old/redundant devices that are no longer connected  to my Hub 2 exactly as advised by @Dan_the_Van 

Notoriousxx
Rising Star
Posts: 96
Thanks: 6
Fixes: 1
Registered: ‎07-02-2024

Re: Delete Device

Great, thank you.

Wonder why it doesn't show on the desktop view via mobile then. Odd. At least I know now it's doable it'll save me so much more time!

Thank you.