Dead Router

[#1]

Hi,

My Plusnet fiber router is completely dead. I've only had it a few months, but returned to my property to find all its lights off. I've turned it on and off, unplugged it and plugged it back it in, tried it in a different socket, checked the original socket and tried resetting it.

I tried calling but the queue is always very long and live chat never seems to be available when I try to use it. 

Hoping someone can help.

[#2 · Accepted solution]

Sorry to hear this and thanks for getting in touch.

I've ordered you a replacement now which you should receive within the next few days.

If you need any further assistance please feel free to let us know.

[#3]

Thank you for such a speedy and efficient response.

[#4]

No problem.