Dead Router

[#1]

Hello,

I've just got in and seen the light on my router isn't on at all. I've turned it on and off and unplugged it and plugged it back it in.

I tried calling but I'm not waiting in a 45 minute queue.

Hopefully a customer service rep sees this and can help me

[#2]

Hi @bavarianhound,

I've just had a look at your account and it appears you've gotten through to someone as there's a replacement that's been issued out.