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DNS Issues

FIXED
wasAnetworkGEEK
Newbie
Posts: 2
Registered: ‎22-04-2021

Re: DNS Issues

Hey, @bobpullen any chance I could get a router update as well? What info do you need? I'm having to reset my router daily and it's starting to really annoy me. Thanks. PS Current firmware version:
Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated Unknown

thomashodder92
Newbie
Posts: 2
Registered: ‎26-02-2021

Re: DNS Issues

@bobpullen
I recieved the update and have monitored for 24 hours, no improvement on my end. Devices are connected to the router but are still saying no Internet and DNS issues
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,165
Thanks: 2,828
Fixes: 174
Registered: ‎04-04-2007

Re: DNS Issues

@thomashodder92 - then something else is at play. Your underlying Internet connection has dropped ~10 times or so over the last week, however this wouldn't result in a permanent issue affecting all of your connected devices.

Your router is not struggling to resolve DNS as can be seen below. This was run whilst connected to your router and shows the router is able to successfully resolve website addresses:-

> net host bbc.co.uk
Found host bbc.co.uk:
151.101.0.81
151.101.64.81
151.101.128.81
151.101.192.81

> net host google.com
Found host google.com:
142.250.200.46

> net host plus.net
Found host plus.net:
212.159.9.2
212.159.8.2

Any other wireless access points/extenders on your network that could be causing problems? Perhaps worth a factory reset of the router if you haven't tried that already.

@wasAnetworkGEEK - if you drop me a private message containing your router serial number then I'll take a look.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

greySquirrel
Newbie
Posts: 4
Registered: ‎05-05-2021

Re: DNS Issues

Looks like I am having this issue since I joined plusnet about a month ago.

DNS resolution fails about every 8hr. Devices I can manually configure with 8.8.8.8 or 1.1.1.1 or even plusnet DNS work fine. Devices left to auto or I can’t change stop working.

I have been given the run around with plusnet support and the faults team for around for weeks now.

Software version 4.7.5.1.83.8.263 Last updated Unknown

Is there a more recent firmware and how do I get it applied.

greySquirrel
Newbie
Posts: 4
Registered: ‎05-05-2021

Re: DNS Issues

@bobpullen how can I request a new firmware from plusnet support?
henrymartin1401
Newbie
Posts: 2
Thanks: 1
Registered: ‎07-05-2021

Re: DNS Issues

Hi Bob, 

@bobpullen 

 

I've had this problem for over a year and yeah exactly the same thing, have to change DNS to google or reboot router.

All VPN related, both the one I use for work Fortinet and my wife's NHS one.

Any chance of some help?  I am on my second hub one.

 

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated Unknown

 

Just had someone I work with tell me they have the same problem - another plusnet customer.

 

Many thanks

Micky

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,165
Thanks: 2,828
Fixes: 174
Registered: ‎04-04-2007

Re: DNS Issues

@henrymartin1401 & @greySquirrel - I've pushed a software update to both of your routers. You'll need to power them off/back on at your side to apply it.

Fairly confident it will help.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

henrymartin1401
Newbie
Posts: 2
Thanks: 1
Registered: ‎07-05-2021

Re: DNS Issues

@bobpullen 

 

Brilliant thank you.

 

I can see the firmware has been updated.

 

Thanks again.

Bingobongo
Hooked
Posts: 9
Thanks: 1
Registered: ‎30-04-2020

Re: DNS Issues

Hi @bobpullen 

 

We've started having this issue today, reboots fix it briefly - switching PCs to open DNS sorts it on those but the mobiles that we can't do that with have constant DNS errors.

 

You pushed an update to fix the 5ghz issue very recently so I fear we might already have this fix.. ?

Software version 4.7.5.1.83.8.289 | Last updated 16/04/21

Bingobongo
Hooked
Posts: 9
Thanks: 1
Registered: ‎30-04-2020

Re: DNS Issues

Ignore this - moved to BT hub 6 and set specific DNS settings. Sorted now

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,165
Thanks: 2,828
Fixes: 174
Registered: ‎04-04-2007

Re: DNS Issues

@Bingobongo sorry - only just noticed your post.

.289 does indeed contain the fix for the DNS resolution issue. Yours would be the first example I've seen where people have continued to complain after having this firmware applied.

Don't suppose there's much we can do to look into it now though if you have swapped the hub out.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

DeeS
Dabbler
Posts: 10
Thanks: 1
Registered: ‎24-05-2021

Re: DNS Issues

I think I have a similar issue to the one described in this thread. How could get the firmware updated please?

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 892
Thanks: 204
Fixes: 51
Registered: ‎01-12-2020

Re: DNS Issues

Hi @DeeS 

 

Thank you for reaching out via our Community Forum, please raise this query on the following thread in order for it to be picked up by our products team.

 

https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363

 

-Adam - Plusnet Leeds

 Adam
 Plusnet Help Team - Leeds
medgoode
Newbie
Posts: 4
Thanks: 1
Registered: ‎24-05-2021

Re: DNS Issues

Hey @bobpullen. It would be great if I could get my firmware upgraded, as I am on .263 and experiencing the same problem. I have posted in [1] too to be sure my request is seen. Thanks in advance!

Matthew.

[1] https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/m-p/1811074#M26465

Jherhome1
Dabbler
Posts: 10
Thanks: 1
Registered: ‎29-05-2021

Re: DNS Issues

Hi @bobpullen,

I seem to be having DNS issues with my router too - please could you kindly push this firmware update to it?

Thanks!