DNS Issues
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Re: DNS Issues
05-09-2021 12:42 PM
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Hi Bob.
I switched over to PlusNet 2 days ago, and i have had to reset my router multiple times because of this damn bug.
My router is running Software version 4.7.5.1.83.8.263
Please could I get an update?
Thanks,
Mark.
Re: DNS Issues
07-10-2021 4:09 PM
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@Mark69 - Apologies for the delayed response. I've just pushed an update to your router that will hopefully help. You'll need to switch your hub off/back on again to apply it.
@Aberdream - Guessing I was too late in your case as it looks like you've left? Let me know if that's not the case.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: DNS Issues
20-10-2021 8:41 PM
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Hi Bob,
I switched over to PlusNet for 2 months and encountered multiple times the DNS issue. Finally managed to find this thread and see a possible solution. Much appreciated that you can help to update my Hub One. My router is running version 4.7.5.1.83.8.263 at this moment.
Thanks and regards,
Tommy
Re: DNS Issues
22-10-2021 12:22 AM
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Hi @bobpullen I'm struggling with DNS issues on several devices in my household. Been with PlusNet about a month now and definitely something wrong. Plusnet Hub On Software version 4.7.5.1.83.8.263, is there any chance I can have the update please?
Re: DNS Issues
25-10-2021 3:41 PM
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Hi @bobpullen any news on the post above with a request please?
Thanks.
Re: DNS Issues
08-11-2021 1:44 PM
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Re: DNS Issues
25-11-2021 9:52 PM
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@jonokimber and @leesytommy - looks like both of your hubs have already been upgraded?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: DNS Issues
26-11-2021 9:45 AM
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Yes thanks Bob. I am now. Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 15/11/21
In general things are steady now but we suffer greatly with 2.4ghz devices having such a slow speed, even when positioned close to the hub. maybe i'll do some reading and start a new thread if i have to.
Re: DNS Issues
27-11-2021 11:43 AM
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Re: DNS Issues
27-11-2021 1:57 PM
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@infracom - unless I'm mistaken, you can't be subject to the same DNS issue as you're using a completely different router/modem
This thread is specific to those using the Plusnet Hub One.
If you really suspect the Plusnet DNS resolvers are the cause of your problem, then the VMG8924 allows you to override the DNS with a third party's if you so choose.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: DNS Issues
27-11-2021 6:57 PM
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Re: DNS Issues
27-11-2021 7:04 PM
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The order of the DNS addresses doesn't matter. They're anycast addresses that don't necessarily reflect the actual server that is resolving your requests.
If you haven't hard coded anything, then your devices will actually be using the router as a DNS resolver (192.168.1.1), rather than our servers, and the router will be forwarding the request upstream to us.
You could do worse than establish whether or not it's our servers or the router causing you problems the next time it happens.
From a Windows command line of a connected device that is experiencing the problem:-
nslookup bbc.co.uk 212.159.6.10
Will carry out a lookup direct to our DNS servers, whilst:-
nslookup bbc.co.uk 192.168.1.1
Will carry out a lookup using the router's forwarder.
Our DNS servers are not designed to drop traffic like you describe and their configuration is fairly dormant. Both my own personal monitoring and that of the wider business is not indicative of any issues either
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: DNS Issues
27-11-2021 7:44 PM
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