DNS Issues
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- Re: DNS Issues
Re: DNS Issues
03-01-2021 4:15 PM
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Thanks BigDan i'll contact plusnet for the update, surly they'd need to roll out the update for everyone? I am the point of buying a different router
Re: DNS Issues
03-01-2021 4:40 PM
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Apparently it’s got something to do with using a vpn on the network.
I wouldn’t bother calling Plusnet tech support, I asked this question and they didn’t really seem to know what to do. @bobpullen is your man, is message him directly
Re: DNS Issues
06-01-2021 10:22 AM
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Hello, can I get this firmware update please too? I'm on the following too.
Re: DNS Issues
06-01-2021 11:38 AM
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Hi @bobpullen, I have been experiencing intermittent DNS issues for the last few months. DNS times out for a few seconds up to a minute or two. Is there anything that can be done on the router? thanks.
Re: DNS Issues
07-01-2021 5:01 PM
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@BigDanT it does seem odd that plusnet support did not seem aware of the update route - one would have thought they would push out out to everyone or at the very least try it as an option for people rather than them having to find out about it on the forum, without sending them around the houses with other fixes which they must know won't necessarily fix the issue!
Re: DNS Issues
07-01-2021 5:27 PM
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If I plug in the 2nd spare one will it pickup the update too?
With they'd unlock more option and let people update it or change the DNS setting them selves if they want.
Re: DNS Issues
07-01-2021 6:27 PM
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Re: DNS Issues
08-01-2021 10:52 AM
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Hi,
Yeah i agree, I asked could this issue be fixed via a firmware update and the support person said he wasnt aware about those kinds of fixes and he'd have to talk to the "Product Team".....
I think the tech support team are good when it comes to general problems like connectivity issues and line problems (as they can run checks).
But as this problem seems very niche to VPN usage it probably doesnt come up that often.
D.
Re: DNS Issues
08-01-2021 8:40 PM
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@Dunter I think I read somewhere else that it won't work with another of the same ones (that too would need the new firmware pushed to it), so best not if the one you're using is now ok.
Re: DNS Issues
08-01-2021 8:55 PM
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Still having problems, going to look at getting an aftermarket router before the online gamers in the house go completely bananas 😠
Re: DNS Issues
12-01-2021 4:17 PM
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I'm also having what seems like the same issue. After using my work's VPN, the internet isn't accessible for devices that aren't on a VPN. Setting static DNS on devices where possible fixes it.
Would it be possible to get the firmware updated please?
Thanks,
Chris
Re: DNS Issues
16-01-2021 12:29 AM
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I’m also having the same issues with the PlusNet router, local DNS resolution failing, even after reboots, unless I override the DNS configuration on each device to bypass. Could I get the firmware fix pushed to my hub please?
Re: DNS Issues
21-01-2021 2:26 PM
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After weeks spent trying to diagnose it with the support team, wasting time faffing with the router settings, and then finding these answers in the forums, I don't know whether to be happy that this does seem to be the answer, or annoyed that PN didn't advance this solution themselves (before it became an issue).
Please could I also get the firmware update? Currently on 4.7.5.1.83.8.263
(Paging @bobpullen who is obviously the Guru )
Re: DNS Issues
21-01-2021 4:50 PM
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Really don’t understand why PN are not being more proactive about this. Figure there must be something else up with the firmware fix.
Re: DNS Issues
22-01-2021 12:01 PM
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Hi @huntr thanks for replying too. I am also considering ditching the wifi on the PN hub and going to a mesh system. Probably the BT full home system as it is triband and has three nodes as standard.
Which are you using?
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