Custom DNS servers
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Custom DNS servers
14-08-2021 11:20 AM
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Are there any plans to allow customers to set this option on the router itself?
Re: Custom DNS servers
14-08-2021 11:35 AM
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I suspect that one reason is to make the hub a 'idiot proof' as possible. Most devices allow you to select the DNS servers they use anyway. On the hub one I suspect this is a left over from the BT firmware used as the base code. On the business versions of BT hubs you can select your own choice os DNS server on the Business versions only.
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Re: Custom DNS servers
14-08-2021 2:26 PM
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I think it might also have something to do with Safeguard. That works by changing the DNS servers associated with your account. If you could override, on the router, the DNS servers provided by PlusNet then Safeguard wouldnt work even though it was activated on the account.
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Re: Custom DNS servers
14-08-2021 3:08 PM
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Re: Custom DNS servers
14-08-2021 4:24 PM
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That's exactly my point about making it idiot proof. If a customer enables safeguard then decides to use their own choice of DNS by over writing the safeguard DNS addresses then they are liable to start complaining about safeguard not working.
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Re: Custom DNS servers
14-08-2021 4:28 PM
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And that's exactly my point too - if a customer wants to use something different, they're already aware that safeguard won't be used. Not everyone who uses the internet is an idiot, it's a shame PlusNet feels the need to treat them as such by denying that option.
It'd be VERY easy to put a bit of text next to the option to say "Safeguard will be bypassed if using custom DNS resolvers" on the DHCP options page.
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