Could this be a bug with firmware 4.7.5.1.83.8.263 or Windows 10 or just a coincidence?

[#1]

So yesterday at multiple points I had issues with internet grinding to a halt on my Hub One. Current setup is 5GHz completely disabled. Not only did devices report no internet (unable to stream to Chromecast), actually navigating through the hub admin pages was painfully slow. When I reset the hub, it lost connectivity and I had to reauthenticate each time. Why is this happening? This is so incredibly poor now. All I want is a stable service, which is what I believe I'm paying for, but I seem to be a) beta testing the unstable firmware and b) spending half my time resetting/reconnecting the box! This is the most frustrating service ever. Grump.

[#2]

Hi @hallmichaelr, I'm sorry that you were experiencing some issues getting online.

Is the issue only affecting wireless connections, do you have the same issue accessing the hub page if connecting via Ethernet?

With regards to having to re-authenticate, is this all devices that you have to manually reconnect?

[#3]

I know I mentioned I'd nothing more to add, but

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@hallmichaelr wrote:

So yesterday at multiple points I had issues with internet grinding to a halt on my Hub One. Current setup is 5GHz completely disabled. Not only did devices report no internet (unable to stream to Chromecast), actually navigating through the hub admin pages was painfully slow.

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I actually had this too. I wrote about this on another thread (at the time one of the forum staff sent me a new router - so staff might be able to locate that topic...?) - I had issues, which seem to be related to the uptime of the router, whereby I couldn't access 5GHz (as most others) but also had issues with 2.4GHz devices and then ethernet devices. But the same happened on the replacement router. I don't think I've posted about this on this thread as nobody else had observed this, until now.

To clarify, using a wired device and trying to get on to the router pages would time out. The only way to get it to work was to powercycle the router. This is why you'll find comments I made regarding the hub caching the devices, thus kicking them from the router.

[#4]

So I'm not going mad @DS .

@LaurenB I can't really try with an ethernet connection as our PCs are 2 floors up from the router. When I say reauthenticate, I mean that I have to log on to the router admin and reconnect to the internet, sometimes I have to put the dsl password back in.

[#5]

Sorry about that @hallmichaelr, I misunderstood with regards to re-authenticating.

Looking at your connection logs it's possible that it hasn't had long enough to re-authenticate itself before you have stepped in and done it manually. If you leave it a little longer it would likely connect but with that being said I've refreshed your router details for the automated system that pushes through your details to the router.

With regards to the slow connection, if you are 2 floors away from the router using WiFi this is likely the cause.

[#6]

Thanks for taking a look @LaurenB - I'll leave it for a little longer next time. The slow access to admin pages wasn't happening from up there, I was much closer at the time. I was only saying those PCs are too far away to connect via Ethernet. I would actually like to know a) why the connectivity had died prior to me having to restart and b) why I even needed to restart the thing in the first place to make it responsive. After a restart, access to admin pages is super zippy.

[#7]

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@hallmichaelr wrote:

So I'm not going mad @DS .

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Well, unless both of us are, then I'd say no you're not!!

(this drove me absolutely bonkers)

For the benefit of others - 1st the 5GHz would act up, 2nd the 2.4GHz would act up and 3rd the ethernet would act up - the latter was also proven using a Plusnet Youview box as it would say you need to be connected to the router - this message never ever popped up on software 259. The only way to get any of the devices working again was to powercyle (posh for switch it off and on) the router then the 2.4Ghz and ethernet would work again.

The wifi trying to reach two floors up is probably pushing it (more so on these quality routers). Or have I missed something and you're also using ethernet plugs (aka Powerline Adapters)? Having said that, if it's been working fine over wifi before the software update then one could conclude the software is at fault.

[#8]

@DS ignore the 2 floors up - that's just me saying that I can't won't run an ethernet cable up there to 'try out' accessing admin pages. We actually get reasonable WiFi signal up in our office, but also have a WiFi extender in case it's needed (which has been off for most of this time in case it was causing an issue, but no difference, and also complains that it's 'too close' to main router). It was all working fine for months and months and then everything has gone completely to pot. The only previous error I think we saw was when we had a Google Chromecast Audio connected to the hub which broke approximately eveything, but that was over a year ago.

[#9]

Ah, yep I totally understand your reason

Our homes are not like the test bench some ISP's have and it's not always practical to run cables around the home.

But having the slow response from the admin pages was a new thing for me too. It was only when I posted the timed out screen when using ethernet that a Plusnet guy popped a new router in the post. Like I've mentioned, this also went 'funny' after a few days of use and again this was never a problem for me on the previous software version. I'd guess to say others may have seen the same at some point and simply didn't think to mention it (unlike you or me).

Regarding the wifi extender, I'm guessing yours is wifi only and passes the wifi from the router through it. I also use a secondary router that 'extends' my wifi but this is connected to the main router via ethernet. If yours has an ethernet cable then you could always turn off the hub ones wifi completely and use the extender as the main source for your wifi.....? Or do as I did and get a hub 6 and use that instead.

[#10]

 I would actually like to know a) why the connectivity had died prior to me having to restart and b) why I even needed to restart the thing in the first place to make it responsive

To be honest we can't be certain what's caused this but if it happens again, I'd advise before trying to reboot to fix the issue connecting a device via Ethernet cable to see if it's actually the connection or the WiFi that's the cause of this.

[#11]

I've had the same issues with my router too! For weeks I've had random wifi dropouts from various devices which has been quite frustrating, wired seems ok but sometimes when the wifi goes completely nuts and I go into the admin pages it does run slow and no changing of channels will help, only a complete reset of the router. The 2.4 and 5 Ghz have been separated for some time and I only noticed yesterday that the 5Ghz was actually completely useless. Nothing would connect to it at all.

 I'm pretty sure all of this only started occuring since the latest firmware update to '263'.

I've just renewed my contract and so I'm being sent a new router, although I imagine this is unlikely to fix the issue if it's a firmware problem.

 An example of what I see when it's having a "moment" before reset is this:

20:12:35, 07 May. ath00: STA 15:14:ab:21:aa:f3 IEEE 802.11: Client associated
20:12:35, 07 May. ath00: STA 15:14:ab:21:aa:f3 IEEE 802.11: Client disassociated
20:12:21, 07 May. (1215283.970000) Device disconnected: Hostname: Speciallaptop IP: 192.168.1.112 MAC: 15:14:ab:21:aa:f3
20:12:03, 07 May. (1215266.770000) Lease for IP 192.168.1.112 renewed by host Speciallaptop (MAC 15:14:ab:21:aa:f3). Lease duration: 480 min
20:12:03, 07 May. (1215266.770000) Device connected: Hostname: Speciallaptop IP: 192.168.1.112 MAC: 15:14:ab:21:aa:f3 Lease time: 480 min. Link rate: 120.7 Mbps
20:12:03, 07 May. (1215266.670000) Lease requested
20:12:03, 07 May. ath00: STA 15:14:ab:21:aa:f3 IEEE 802.11: Client associated
20:12:03, 07 May. ath00: STA 15:14:ab:21:aa:f3 IEEE 802.11: Client disassociated
20:11:56, 07 May. (1215258.960000) Lease for IP 192.168.1.112 renewed by host Speciallaptop (MAC 15:14:ab:21:aa:f3). Lease duration: 480 min
20:11:56, 07 May. (1215258.960000) Device connected: Hostname: Speciallaptop IP: 192.168.1.112 MAC: 15:14:ab:21:aa:f3 Lease time: 480 min. Link rate: 104.0 Mbps
20:11:56, 07 May. (1215258.860000) Lease requested
20:10:16, 07 May. (1215159.450000) Lease for IP 192.168.1.112 renewed by host Speciallaptop (MAC 15:14:ab:21:aa:f3). Lease duration: 480 min
20:10:16, 07 May. (1215159.450000) Device connected: Hostname: Speciallaptop IP: 192.168.1.112 MAC: 15:14:ab:21:aa:f3 Lease time: 480 min. Link rate: 127.0 Mbps
20:10:16, 07 May. (1215159.350000) Lease requested
20:10:15, 07 May. ath00: STA 15:14:ab:21:aa:f3 IEEE 802.11: Client associated
20:10:15, 07 May. ath00: STA 15:14:ab:21:aa:f3 IEEE 802.11: Client disassociated
20:10:14, 07 May. (1215157.440000) Lease for IP 192.168.1.112 renewed by host Speciallaptop (MAC 15:14:ab:21:aa:f3). Lease duration: 480 min
20:10:14, 07 May. (1215157.440000) Device connected: Hostname: Speciallaptop IP: 192.168.1.112 MAC: 15:14:ab:21:aa:f3 Lease time: 480 min. Link rate: 105.6 Mbps
20:10:14, 07 May. (1215157.340000) Lease requested
20:10:07, 07 May. (1215150.520000) Lease for IP 192.168.1.112 renewed by host Speciallaptop (MAC 15:14:ab:21:aa:f3). Lease duration: 480 min
20:10:07, 07 May. (1215150.520000) Device connected: Hostname: Speciallaptop IP: 192.168.1.112 MAC: 15:14:ab:21:aa:f3 Lease time: 480 min. Link rate: 104.0 Mbps
20:10:07, 07 May. (1215150.410000) Lease requested
20:10:07, 07 May. ath00: STA 15:14:ab:21:aa:f3 IEEE 802.11: Client associated
20:10:07, 07 May. ath00: STA 15:14:ab:21:aa:f3 IEEE 802.11: Client disassociated
20:09:50, 07 May. (1215133.740000) Lease for IP 192.168.1.112 renewed by host Speciallaptop (MAC 15:14:ab:21:aa:f3). Lease duration: 480 min
20:09:50, 07 May. (1215133.740000) Device connected: Hostname: Speciallaptop IP: 192.168.1.112 MAC: 15:14:ab:21:aa:f3 Lease time: 480 min. Link rate: 104.0 Mbps
20:09:50, 07 May. (1215133.640000) Lease requested

 - and on and on .... wifi connects, then disconnects over and over. some other devices stay on some also have the same issue. There are about 15 devices connected in all, 4 by ethernet.

[#12]

this was never a problem for me on the previous software version. I'd

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Do plusnet publish the release notes for their updates anywhere so we can see what has been changed / fixed?

[#13]

Yes basically this.

[#14]

Shame this topic is marked as 'fixed'  it's not really fixed as the op found a workaround. Not sure if the 'fix' was turning off 5Ghz completely (what's the point in having a dual band router then?!) - or ditched it completely in favour of a different router.

[#15]

Completely agree with this - I have only fixed this problem by not using 5Ghz frequency so it seems pointless having dual band.

Wonder how many people who aren't technical are suffering from this but have no idea, they just accept their connection fails to authenticate first time and wait for the device to establish connection to the 2.4Ghz thinking this is normal.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.