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Constant disconnections

golly99
Newbie
Posts: 4
Registered: ‎18-03-2020

Constant disconnections

Hi

 

Wonder if you could help - first day to work from home, company uses Skype constant disconnections so had to resort to using mobile both wifi and wired connections seem to keep restarting generally.

 

Did i see there was a suggestion the Plusnet one firmware might be causing this? Notice it's on Software version 4.7.5.1.83.8.263 Last updated 19/02/19.

many thanks

3 REPLIES 3
Strat
Moderator
Moderator
Posts: 30,207
Thanks: 3,227
Fixes: 495
Registered: ‎14-04-2007

Re: Constant disconnections

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

 

 

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

Kdog
Aspiring Pro
Posts: 154
Thanks: 76
Fixes: 8
Registered: ‎26-01-2018

Re: Constant disconnections

Not sure on this. The issue you refer to was largely linked to the 5Ghz wifi radio, and in a lot of cases the router would need rebooting to restore connection.

I'd ask first to check if the connection itself is going down-does the light change colour. If it does that's more suggestive of a fault condition and you'll want to start the usual diagnostics-test socket etc. If the line is stable however, considering how things are likely delayed anyway you could try switching the 5Ghz off. Mine was doing this for a while, and stopped when I switched off.
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,861
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Constant disconnections

Hey @golly99,

I'm sorry for the delayed response, on testing your service this afternoon everything appears spot on in terms of the speed and stability. No drops have been observed for a few days,  in this instance are you noticing the issues over WiFi? If so please split the frequencies on your router if you haven't already done so, afterwards please look to change the channels you are broadcasting here.

 

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team