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Connectivity Issues

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Balance
Hooked
Posts: 5
Registered: ‎20-06-2019

Connectivity Issues

Hi, We are having connectivity issues - to be honest I have no idea if we have a router problem or a line problem so I thought I would start here.

 

Firstly, we have recently had our hub one replaced because the old one would lose connectivity between the wifi and the wired connections - so we are probably more sensitive to issues now than we might have been before we were "thinking" about it.

 

So problems - we often have 2 of us trying to play computer games (roblocks, world of tanks for example) and there will frequently be a third reading / playing ipad games (like candy crush but not that, no idea what it's called, getting enough grief from the Mrs as it is without rattling that cage) and we often find we get "laggy" response from games which we haven't had before - the router says our broadband connection is kind of as expected. Yes we do have other things running - so we've got the likes of of OneDrive kicking around but stopping that sort of thing seems to make no difference (admittedly when the PCs start all of these services have a flurry of activity and that's fair enough). 

 

Meanwhile, over on the wifi side I have noticed when working at home that I seem to feel the that network connectivity has the occassional really awful response and my wife has been moaning a lot about "losing connection" on her ipad. Today I got home from work and was met with a tirade of how patchy the connection had been while she was working from home.

 

I don't honestly know how to diagnose the problem - the network is up but when I look in the event logs on the router I seem to be getting a lot of blocked traffic and connections closed and on hte wifi data a lot of client associated/  disassociated and a selection of "wifi registration failed".

I have been through the "home network" and identified all bar one device and whilst I cannot figure out what it is it wouldn't surprise me to find I have forgotten something and where we live I'm not seeing our neighbours as likely to be abusing our internet but the router seems to give no data about how much traffic each device is using so a bit stumped there.

Ok so I have wittered on for a while but will summarise with I don't know how to proceed with identifying what the problem is so any pointers greatfully received.

 

Thanks

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 284
Registered: ‎01-01-2012

Re: Connectivity Issues

Fix

Thanks for getting in touch @Balance.

I'm sorry to hear that you've been having issues with your connection.

We've tested your line and we can't see any issues remotely with the line that would cause this.

However based on what you've said it may be worth desyncing the wireless bands to see if the issue is only affecting one band or both.

I've included instructions below on how to do this.

1) In your browser go to 192.168.1.254.
2) Hit Advanced Settings and enter your Hub admin password when prompted (unless you've changed it, you'll find the default password on the settings card)
3) Continue to Advanced Settings.
4) Tap on Wireless.
5) Choose 5GHz tab.
6) Change 'Sync with 2.4Ghz' to No.
7) Change the name of the 'Wireless SSID'
8) Save the changes.

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Balance
Hooked
Posts: 5
Registered: ‎20-06-2019

Re: Connectivity Issues

That's brilliant thank you, I've had no further complaints about wifi issues.

 

Internet connection often seems to lag but will review what we've got kicking around the house and start from scratch on that one, thank you for the help

Plusnet Help Team
Plusnet Help Team
Posts: 376
Thanks: 63
Fixes: 24
Registered: ‎25-02-2019

Re: Connectivity Issues

Let us know how it goes @Balance

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team