cancel
Showing results for 
Search instead for 
Did you mean: 

Connection problem when using my phone and laptop

JodyI
Newbie
Posts: 2
Registered: 06-09-2016

Connection problem when using my phone and laptop

Im hoping someone can help me out here. Last week I got a new phone the sony xperia xa ultra and since then when both my phone and laptop is using the wifi my latency jumps to over 3000ms and when I disconnect my phone and only use my laptop my latency goes back down to 40ms, I never had this problem when using my old phone.

Any help would be much appreciated.

4 REPLIES
bill888
Seasoned Pro
Posts: 799
Thanks: 102
Fixes: 20
Registered: 18-10-2008

Re: Connection problem when using my phone and laptop

What is the model number of the wifi router?

How old is your laptop ?

JodyI
Newbie
Posts: 2
Registered: 06-09-2016

Re: Connection problem when using my phone and laptop

Hey bill888.
The model is router 2704N plusnet and it's a sagemcom.
My laptop is only 2 months old.
Community Veteran
Posts: 6,278
Thanks: 443
Fixes: 40
Registered: 30-07-2007

Re: Connection problem when using my phone and laptop

Hi, Sounds like it could be a similar problem to this thread https://community.plus.net/t5/Broadband/just-moved-to-plus-net-and-now-terrible-speeds-and-high/td-p... . Likely your phone is set to backup to google and is saturating the upstream bandwidth. 

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Connection problem when using my phone and laptop

Can you PM me your username so I can take a look at what's going on?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team