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Connection problem when using my phone and laptop

JodyI
Newbie
Posts: 2
Registered: ‎06-09-2016

Connection problem when using my phone and laptop

Im hoping someone can help me out here. Last week I got a new phone the sony xperia xa ultra and since then when both my phone and laptop is using the wifi my latency jumps to over 3000ms and when I disconnect my phone and only use my laptop my latency goes back down to 40ms, I never had this problem when using my old phone.

Any help would be much appreciated.

4 REPLIES 4
bill888
Aspiring Champion
Posts: 1,079
Thanks: 184
Fixes: 32
Registered: ‎18-10-2008

Re: Connection problem when using my phone and laptop

What is the model number of the wifi router?

How old is your laptop ?

JodyI
Newbie
Posts: 2
Registered: ‎06-09-2016

Re: Connection problem when using my phone and laptop

Hey bill888.
The model is router 2704N plusnet and it's a sagemcom.
My laptop is only 2 months old.
MisterW
Superuser
Superuser
Posts: 9,277
Thanks: 2,299
Fixes: 173
Registered: ‎30-07-2007

Re: Connection problem when using my phone and laptop

Hi, Sounds like it could be a similar problem to this thread https://community.plus.net/t5/Broadband/just-moved-to-plus-net-and-now-terrible-speeds-and-high/td-p... . Likely your phone is set to backup to google and is saturating the upstream bandwidth. 

Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Connection problem when using my phone and laptop

Can you PM me your username so I can take a look at what's going on?

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.