Connection problem when using my phone and laptop
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Connection problem when using my phone and laptop
06-09-2016 7:16 PM
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Im hoping someone can help me out here. Last week I got a new phone the sony xperia xa ultra and since then when both my phone and laptop is using the wifi my latency jumps to over 3000ms and when I disconnect my phone and only use my laptop my latency goes back down to 40ms, I never had this problem when using my old phone.
Any help would be much appreciated.
Re: Connection problem when using my phone and laptop
07-09-2016 2:10 AM
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What is the model number of the wifi router?
How old is your laptop ?
Re: Connection problem when using my phone and laptop
07-09-2016 9:24 AM
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The model is router 2704N plusnet and it's a sagemcom.
My laptop is only 2 months old.
Re: Connection problem when using my phone and laptop
07-09-2016 9:42 AM
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Hi, Sounds like it could be a similar problem to this thread https://community.plus.net/t5/Broadband/just-moved-to-plus-net-and-now-terrible-speeds-and-high/td-p... . Likely your phone is set to backup to google and is saturating the upstream bandwidth.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Connection problem when using my phone and laptop
08-09-2016 12:38 PM
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Can you PM me your username so I can take a look at what's going on?
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