Connecting Ubiquiti AmpliFi HD to Openreach modem
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Connecting Ubiquiti AmpliFi HD to Openreach modem
23-12-2018 8:51 AM - edited 23-12-2018 9:04 AM
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I bought myself an new Ubiquiti AmpliFi router, which is giving me excellent Wifi BUT i can’t get it to work with the Openreach modem. Currently I am connecting it via my old Netgear router.
Does anyme have any experience with this device?
edit:I should say, yes, I have used the (PPPoE, username@plusdsl.net etc) recommended settings
Re: Connecting Ubiquiti AmpliFi HD to Openreach modem
24-12-2018 1:16 PM
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I assume you’ve also put in the correct Plusnet password?
Have you connected from LAN1 on the modem to the ‘blue’ socket on your Ubiquiti router?
On the modem, do the Power, DSL and LAN1 lights glow steady green?
What does the port status screen on the router show?
Re: Connecting Ubiquiti AmpliFi HD to Openreach modem
04-01-2019 7:54 AM
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Thank you for your interest. Sorry about the delayed reply. You know, Christmas and all that...
my answers below.
@TheJayBee wrote:
I assume you’ve also put in the correct Plusnet password? YES
Have you connected from LAN1 on the modem to the ‘blue’ socket on your Ubiquiti router? YES
On the modem, do the Power, DSL and LAN1 lights glow steady green? YES except the LAN one, which flickers as it tries (and fails) to make contact with the router
What does the port status screen on the router show? It’s locked to a screen that says “no IP address”
Re: Connecting Ubiquiti AmpliFi HD to Openreach modem
04-01-2019 8:42 AM
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Moderators Note
This topic has been moved from Fibre to My Router
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If it fixed it click 'This fixed my problem'
Re: Connecting Ubiquiti AmpliFi HD to Openreach modem
09-01-2019 12:10 PM
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@Fredrix, I'm assuming you have an FTTC/Plusnet Fibre service?
If so, see if you can locate a VLAN ID option in your Internet settings where you've configured the username etc. Enable it and ensure the VLAN ID is configured to 101.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Connecting Ubiquiti AmpliFi HD to Openreach modem
09-01-2019 12:46 PM
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i can’t get it to work with the Openreach modem
@bobpullen I thought the VLAN ID was set in the Openreach modem...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Connecting Ubiquiti AmpliFi HD to Openreach modem
09-01-2019 1:00 PM
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Ah yes, you're absolutely right - not personally accustomed to Ubiquiti kit and I overlooked the Openreach modem reference
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Connecting Ubiquiti AmpliFi HD to Openreach modem
09-01-2019 2:16 PM - edited 09-01-2019 2:17 PM
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Unusually, the Ubiquiti does seems as though it may have the ability to set VLAN ID on a PPPoE connection, I'm not sure that many routers do. If that is set then that may be a problem when used with the OR modem. @Fredrix make sure that the VLAN ID is disabled on the Ubiquiti.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Connecting Ubiquiti AmpliFi HD to Openreach modem
11-04-2019 8:03 PM
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Any help would be very much appreciated!
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