cancel
Showing results for 
Search instead for 
Did you mean: 

Changed router settings now having problems with smart home and iphones.

Saucy5280
Newbie
Posts: 1
Registered: ‎24-09-2019

Changed router settings now having problems with smart home and iphones.

Hi Everyone,

 

I am a newbie when it comes to routers but I merged our 2.4ghz and our 5ghz back together and i've noticed that our alexa hub is showing some of our lights are unresponsive and our iPhone WIFI calling has stopped working properly. I have deleted the lights and tried to add them again but it won't find them.

Is this the reason or is it a coincidence? 

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,839
Thanks: 5,273
Fixes: 421
Registered: ‎30-06-2016

Re: Changed router settings now having problems with smart home and iphones.

@Saucy5280 

It seems to me that all you have done is confirmed the advice not to synchronise the two bands.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Changed router settings now having problems with smart home and iphones.

Hi there,

I'm sorry to see you're experiencing wireless problems.

Can you try desyncing the wireless frequencies again?

If you're unsure or can't remember how to do this, there's a guide Here.

Let us know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet