cancel
Showing results for 
Search instead for 
Did you mean: 

Changed router settings now having problems with smart home and iphones.

Saucy5280
Newbie
Posts: 1
Registered: ‎24-09-2019

Changed router settings now having problems with smart home and iphones.

Hi Everyone,

 

I am a newbie when it comes to routers but I merged our 2.4ghz and our 5ghz back together and i've noticed that our alexa hub is showing some of our lights are unresponsive and our iPhone WIFI calling has stopped working properly. I have deleted the lights and tried to add them again but it won't find them.

Is this the reason or is it a coincidence? 

2 REPLIES 2
Baldrick1
Seasoned Hero
Posts: 6,019
Thanks: 2,661
Fixes: 179
Registered: ‎30-06-2016

Re: Changed router settings now having problems with smart home and iphones.

@Saucy5280 

It seems to me that all you have done is confirmed the advice not to synchronise the two bands.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,283
Thanks: 5,944
Fixes: 992
Registered: ‎21-04-2017

Re: Changed router settings now having problems with smart home and iphones.

Hi there,

I'm sorry to see you're experiencing wireless problems.

Can you try desyncing the wireless frequencies again?

If you're unsure or can't remember how to do this, there's a guide Here.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team