Cannot access router

[#1]

I'm a little confused - I seem to be unable to access my router from my laptop (or desktop). When I enter the 192.168.1.254 address, and hit enter, this is what I get:

It was working perfectly earlier this week, so what has happened?

For information, it is a TG582n, and I have no problem getting any other address up.

[#2]

Hi @jab1 

Have you tried a different browser?

[#3]

@Baldrick1  Three different browsers, two different machines. And as I said earlier, it was working perfectly earlier this week.

[#4]

As much as I don't want to suggest it, have you powercycled the router?

I know my PNH1 sometimes locks me out, though mine is related to an incorrect password, even though I was 100% sure it's correct

But please think about this before doing so, I've witnessed another user whom couldn't access theirs too and a reboot later, their router gave up! (in their case I gave them one of my spare HH's, whilst BT sent them a replacement)

I'd hate to hear you switched it off and on based on my advice and it didn't connect back to the www.

edit to correct typo

[#5]

Why not use it as an excuse to get that Business Smarthub you were promising yourself last year?

[#6]

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@DS wrote:

As much as I don't want to suggest it, have you powercycled the router?

I know my PNH1 sometimes locks me out, though mine is related to an incorrect password, even though I was 100% sure it's correct

But please think about this before doing so, I've witnessed another user whom couldn't access theirs too and a reboot later, their router gave up! (in their case I gave them one of my spare HH's, whilst BT sent them a replacement)

I'd hate to hear you switched it off and on based on my advice and it didn't connect back to the www.

edit to correct typo

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@DS - As PN support are supposed to be rechecking my services following my problems with SNR fluctuations, I'm reluctant to disturb things my end at the moment, but that power-cycle idea already went through my head.

@Baldrick1 That is on my shopping list, but it'll have to wait a couple of months - money disappears quick Jan/Feb around here.

[#7]

@jab1 I too am floating endlessly down the same river (by the sounds of it you too are using a spoon as a paddle), hitting many rocks along the way

Is it just over wifi or ethernet or have you tried both?

[#8]

Tried both, @DS . Fortunately,I've had about 40 years experience with computer systems - not as an expert, but I do know my way round for trouble-shooting &c.

[#9 · Accepted solution]

Hi @jab1,

I'm sorry to hear that you're experiencing this issue. I've taken a look into your account today and raised a response via the open fault ticket which can be viewed here.

Please let us know if you're having any further issues and we'll be happy to investigate further.

[#10]

Thanks, @TheMightyAJ  - I'll have a look at that later today.

[#11]

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@TheMightyAJ wrote:

Hi @jab1,

I'm sorry to hear that you're experiencing this issue. I've taken a look into your account today and raised a response via the open fault ticket which can be viewed here.

Please let us know if you're having any further issues and we'll be happy to investigate further.

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All sorted, @TheMightyAJ . My thanks for the info.