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Can't install new router on changeover day?

nigelmercier
Grafter
Posts: 41
Thanks: 2
Registered: 11-01-2011

Can't install new router on changeover day?

I'm currently in hospital, so I can't install my new router. Will the system continue to work on the existing ADSL router?

17 REPLIES
NorthEasterner
Aspiring Pro
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Registered: 25-09-2012

Re: Can't install new router on changeover day?

Hi,

Your existing router will not work when you switch over to Plusnet, this is because the router needs login details which have to be manually entered.  The service will activate however the internet will not be able to be accessed until the Plusnet Hub is connected or connection details entered,

Thanks, NE

Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Plusnet Help Team
Plusnet Help Team
Posts: 4,550
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Registered: 01-01-2012

Re: Can't install new router on changeover day?

As @NorthEasterner has said you'll have to physically swap them over on the change over day.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
nigelmercier
Grafter
Posts: 41
Thanks: 2
Registered: 11-01-2011

Re: Can't install new router on changeover day?

I'm not switching to PlusNet, just from Plusnet ADSL to Plusnet FTTC.

Plusnet Help Team
Plusnet Help Team
Posts: 4,550
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Registered: 01-01-2012

Re: Can't install new router on changeover day?

You'll still need to swap unless it's a Hub One you're using as FTTC uses different technology to ADSL.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
nigelmercier
Grafter
Posts: 41
Thanks: 2
Registered: 11-01-2011

Re: Can't install new router on changeover day?

Odd, my wife says it is still working. Vigor 2710 Series.

Plusnet Help Team
Plusnet Help Team
Posts: 4,550
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Registered: 01-01-2012

Re: Can't install new router on changeover day?

The order isn't complete yet which is most likely why it's still working.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
nigelmercier
Grafter
Posts: 41
Thanks: 2
Registered: 11-01-2011

Re: Can't install new router on changeover day?

Oh, I was told midnight last night? Can it be put on hold until I get home?

Plusnet Help Team
Plusnet Help Team
Posts: 4,550
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Registered: 01-01-2012

Re: Can't install new router on changeover day?

We can't put orders on hold I'm afraid.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
nigelmercier
Grafter
Posts: 41
Thanks: 2
Registered: 11-01-2011

Re: Can't install new router on changeover day?

OK. I've just read the online instructions; is it really a matter of just plugging it in and waiting 5 minutes? No username or password etc? My wife should be able to do this, and her PC is wired.

 

The printer won't work, it relys on the router giving it a fixed IP, but I can sort all that out when I get home.

Community Veteran
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Registered: 27-05-2011

Re: Can't install new router on changeover day?

@nigelmercer I can't see that anybody has asked after you health

Hope for a good outcome and that you're soon home and well
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Community Veteran
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Registered: 30-07-2007

Re: Can't install new router on changeover day?

is it really a matter of just plugging it in and waiting 5 minutes? No username or password etc? My wife should be able to do this, and her PC is wired.

Yes, it should be that simple. The router will self-configure itself. Given that your wife's PC is wired, it should be pretty straightforward. As you say, the printer won't work.

TBH I had hoped that, under the circumstances, one of the PlusNet help team on here might have offered to call your wife to talk her through the setup. If she gets stuck, a call to the Customer service on 0800 432 0200 should get any help she needs, might be a bit of a wait on the phone though.

Community Veteran
Posts: 38,244
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Registered: 15-06-2007

Re: Can't install new router on changeover day?

normally I would agree about the wait but looking here http://portal.plus.net/supportpages.html?a=212 answering times have improved dramatically

nigelmercier
Grafter
Posts: 41
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Registered: 11-01-2011

Re: Can't install new router on changeover day?

Many thanks all.

Community Veteran
Posts: 6,281
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Registered: 30-07-2007

Re: Can't install new router on changeover day?

answering times have improved dramatically

That amazing Jim, must be the sunshine, everyone's out enjoying it and not calling inFunny

@nigelmercier,

All the best for a speedy recovery BTW