Can’t connect to router
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Can’t connect to router
17-03-2019 12:58 PM
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I have a feeling my router has broken and won’t run DHCP.
Re: Can’t connect to router
17-03-2019 1:25 PM
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I note this is in the ADSL section so you're probably not using a PNH1, but I too had the same issue a few days back.
My issue was on a windows 10 laptop and would not connect via wifi with the exact same message.
Bizarrely I connected via ethernet, ran windows update, which found some, then unplugged the ethernet and it then connected perfectly fine and has done ever since.
So, if you're using a W10 laptop, try the above.
If not, it might be a faulty router (assuming the same message is on all of your devices) or if you're using an earlier version of the PN router, then I can't help you with that either as I've never used one.
Re: Can’t connect to router
17-03-2019 1:58 PM
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I assume that you're using the correct password? I only ask as it's not unknown for people to use the router admin password rather than the wireless one.
Also the Hub Zero wireless is poor, You are picking up the correct SSID and not a neighbours Plusnet router?
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Re: Can’t connect to router
17-03-2019 3:38 PM
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That helped, then the problem reappeared a while later.
I think there’s a WiFi issue with my router as tv streaming is awful over wireless and wireless keeps dropping.
Re: Can’t connect to router
17-03-2019 3:49 PM
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It does kinda point to a failing router
If it's at default settings and it won't allow you to connect, not sure what else it can be.
How close to the router are you? If it's some distance, try moving closer and then see if it connects at all...?
Re: Can’t connect to router
17-03-2019 4:09 PM - edited 17-03-2019 4:09 PM
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@Steevo wrote:
I think there’s a WiFi issue with my router as tv streaming is awful over wireless and wireless keeps dropping.
As I said earlier, the wireless performance of the Plusnet Hub Zero is awful. See this review, which is now 4 years old, https://www.expertreviews.co.uk/plusnet/1403635/plusnet-hub-zero-2704n-review especially this bit:
These are some of the worst speeds we’ve seen from any router.
.What speeds are you getting over ADSL with a wired connection? If they are adequate for TV streaming and you are on a budget then go onto Ebay and bag yourself a cheap BT Smarthub 6. Setting instructions are here https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...
The version you need has four yellow LAN sockets. Avoid FTTP models, which have a Red WAN sticker fixed to one of the LAN sockets.
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Re: Can’t connect to router
17-03-2019 4:36 PM
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Only 4m distance max, going through single wall.
Re: Can’t connect to router
17-03-2019 4:37 PM - edited 17-03-2019 4:38 PM
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Broadband speed is only 3.0 so ok for streaming, and a higher wireless speed wouldn’t help this.
Re: Can’t connect to router
17-03-2019 4:50 PM
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Even through a wall at 4 metres, it aint that far.
Hmm, still could be a duff router me thinks, though I've been wrong more times than I've been right.
Re: Can’t connect to router
17-03-2019 5:16 PM
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Moderator's Note(s)
Thread moved from ADSL Broadband to My Router.
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Re: Can’t connect to router
18-03-2019 10:32 AM
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Hi Steevo,
Thanks for getting in touch. I would agree that the symptoms you've described may indicate a router fault.
I've arranged for the router to be returned under warranty and for a replacement to be sent.
Please let us know how you get on when the new router arrives.
Best wishes
Dave
Re: Can’t connect to router
18-03-2019 12:30 PM
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Hi Dave,
Thank you.
I spoke to support yesterday afternoon who advised changing the router channel and wifi mode. These changes appear to have helped performance since.
I will try the replacement router when it arrives.
Re: Can’t connect to router
26-03-2019 10:56 AM
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If you can't connect to the router, Ensure you are typing correct password or security key.
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