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Can't connect to WiFi anymore with mobile devices

russd33
Newbie
Posts: 1
Registered: ‎25-04-2020

Can't connect to WiFi anymore with mobile devices

My housemate dropped our plus.net router., now the ssid is not appearing in any search for WiFi network on our mobile phones or tablets wifi, although our Amazon fire stick is finding it and still connected. Help I'm confused
2 REPLIES 2
Strat
Moderator
Moderator
Posts: 30,207
Thanks: 3,227
Fixes: 495
Registered: ‎14-04-2007

Re: Can't connect to WiFi anymore with mobile devices

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

 

 

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

EdWeasley
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Can't connect to WiFi anymore with mobile devices

Hi @russd33,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=201200791

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team