Can't connect to WiFi anymore with mobile devices

[#1]

My housemate dropped our plus.net router., now the ssid is not appearing in any search for WiFi network on our mobile phones or tablets wifi, although our Amazon fire stick is finding it and still connected. Help I'm confused

[#2]

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

[#3]

Hi @russd33,

Thank you for taking your time to get in touch.

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=201200791

Kind regards,

Josh