Can't connect my TP-Link AC1900 Modem Router
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Can't connect my TP-Link AC1900 Modem Router
29-11-2019 2:57 PM
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Plugged everything in, went through quick set up: myname@plusdsl.net & password entered.
Set up seemed fine but no internet. Any suggestions appreciated.
Re: Can't connect my TP-Link AC1900 Modem Router
29-11-2019 7:46 PM
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At a guess the router is set up for ADSL and you have VDSL (or the other way round).
Have a look at:
https://www.plus.net/help/broadband/broadband-connection-settings/
Also the router seems able to use an Openreach model (via a LAN port) or connect directly to VDSL. There will be somewhere that is selected as appropriate to your setup.
Re: Can't connect my TP-Link AC1900 Modem Router
29-11-2019 7:59 PM
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Thank you for your reply buddy. However it's a ADSL router/modem & I've got standard non fibre broadband so they should be compatible.
I've followed the posted days to enter so I'm lost as to what to try next 🤔
Re: Can't connect my TP-Link AC1900 Modem Router
29-11-2019 9:44 PM
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Have you checked your username and password are correct by logging in to your Plusnet account?
Have you tried a factory reset on the modem/router by pushing a paperclip or similar into the reset hole and keeping the switch closed for 20 seconds or so?
Have you checked for typos, especially the @plusdsl.net part?
Have you tried setting it up manually entering tha ADSL settings from the link provided by @markhawkin ?
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Re: Can't connect my TP-Link AC1900 Modem Router
29-11-2019 10:29 PM
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I copy & pasted my username straight in & typed in password several times to eliminate typo errors.
I've reset the router & tried the manual entry of details a few times. Just the 5hrs spent trying this afternoon 🙈. I even downloaded & installed the latest firmware from the TP-Link website.
I'll try again tomorrow & hope for a change of luck.
Re: Can't connect my TP-Link AC1900 Modem Router
30-11-2019 3:23 PM
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Have a read of this and try it:
https://kitz.co.uk/adsl/bttest.htm
As far as I understand it, it should work for any ISP using Openreach infrastructure.
Re: Can't connect my TP-Link AC1900 Modem Router
30-11-2019 5:31 PM
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Thank you for this, I couldn't connect to the suggested BT site which in itself suggests the TP-Link ADSL router is faulty. I'll send it back.
Much appreciated 👍
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