Can my router be checked by Plusnet to see if working correctly?
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Can my router be checked by Plusnet to see if working correctly?
02-05-2021 11:50 AM
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I am having issues at the moment with my devices and router, not sure if the recent Sky Q box is the issue or for some reason my Plusnet hub is playing up.
is there a way for a Plusnet technician to review my hub remotely to see if the hub is playing up or the Sky box is affecting it please,
thank you.
Re: Can my router be checked by Plusnet to see if working correctly?
02-05-2021 5:46 PM
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@steedie1 Unfortunately, Help Team members are rather thin on the ground these days. Is it possible to disconnect the Sky box for a few hours to see if things improve? If they don't, then we will have to explore other avenues.
Re: Can my router be checked by Plusnet to see if working correctly?
02-05-2021 5:51 PM
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Re: Can my router be checked by Plusnet to see if working correctly?
02-05-2021 5:54 PM
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OK. Did you do as was suggested in the reply to your previous topic - if not, I would do so and see if that has any effect, although I have seen others who have had problems with Sky equipment.
Re: Can my router be checked by Plusnet to see if working correctly?
02-05-2021 5:59 PM
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Next option will be to switch off sky box, although don’t seem to have an issue when sky box on standby.
Thanks for advice.
Re: Can my router be checked by Plusnet to see if working correctly?
02-05-2021 6:03 PM
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Quick reply before I get my dinner. The advice given to you on your previous topic may solve some of your issues, if carried out, but Apple have nothing to do with Sky.
Re: Can my router be checked by Plusnet to see if working correctly?
02-05-2021 6:57 PM
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hello @steedie1
A suggestion here is you are having wifi issues.
Take a look at this thread Hub-One-5GHz-WiFi-issue
Dan.
Re: Can my router be checked by Plusnet to see if working correctly?
03-05-2021 8:45 AM - edited 03-05-2021 8:48 AM
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That's exactly the problems I am having, all 3 symptoms.
currently version 4.7.5.1.83.8.263.
Re: Can my router be checked by Plusnet to see if working correctly?
03-05-2021 9:13 AM
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You need an update to .268 then. Don't know if the topic @Dan_the_Van links is the right one, but there is one where you can post and Bob Pullen will pick it up and action.
Re: Can my router be checked by Plusnet to see if working correctly?
03-05-2021 10:22 AM
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