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Buzzing / hissing HubOne

MrWill
Newbie
Posts: 1
Registered: 2 weeks ago

Buzzing / hissing HubOne

Hi

I have just recently switched to Plusnet Fibre.
I have noticed that my router is making a loud buzzing/hissing sound - it’s in the same room as our TV which can’t be avoided. I have seen various threads regarding this and it looks like I seem to be having the same issue as others. I’ve disabled 5ghz for now which has reduced the noise partially only. However, I need to use 5ghz therefore please can I get a replacement router sent to me? Are there any details you need from me in order for you to do that?

Thanks
Will
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 15,097
Thanks: 4,657
Fixes: 779
Registered: ‎21-04-2017

Re: Buzzing / hissing HubOne

Thanks for getting in touch @MrWill I'm sorry to see you're hearing a buzzing noise from your router.

As you've said that you're getting this even after switching the 5GHz frequency off, I've ordered a new one for you now which you'll receive within the next few days.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team