Broadband username reset to "setup". Won't let me change back to my username.
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Broadband username reset to "setup". Won't let me change back to my username.
18-04-2021 6:52 PM
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I thought, brilliant, I can do that. But when I enter my broadband username (which I found in connection details in my plusnet account) and press connect, nothing happens. 🤬
Re: Broadband username reset to "setup". Won't let me change back to my username.
18-04-2021 9:02 PM
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This topic has been moved from ADSL Broadband to My Router.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Broadband username reset to "setup". Won't let me change back to my username.
19-04-2021 7:07 AM - edited 19-04-2021 7:08 AM
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@GemDO - Your router was not registered correctly against your account which explains some of what you're seeing.
I have now rectified this, however you will need to factory reset the router at your side by inserting something into the pinhole at the rear of the device until the status light flashes green.
When the router comes back up, you shouldn't need to do anything to manually configure it. It should do this automatically within 5-10 mins.
Let me know if it doesn't.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Broadband username reset to "setup". Won't let me change back to my username.
19-04-2021 7:25 AM
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Anyway, in the meantime I did some more forum reading and found that I was putting in the wrong password. Once I used the password for the account, it worked fine.
If I have any more problems, I will do a factory reset.
Thanks. 😊
Re: Broadband username reset to "setup". Won't let me change back to my username.
19-04-2021 12:08 PM
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It's worth the factory reset regardless to ensure you receive future software updates and don't experience downtime in the future if you do something like update/change your password.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Broadband username reset to "setup". Won't let me change back to my username.
19-04-2021 12:24 PM
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- Re: Broadband username reset to "setup". Won't let...