cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband password not being accepted by router

FIXED
joarm
Newbie
Posts: 3
Registered: ‎20-05-2020

Broadband password not being accepted by router

Hi, I hope someone can help as this is driving me insane. I have FTTC.  I've been have a couple of disconnects every day, prior to this it used to go months without disconnecting.  Openreach have been out and said they can't find a fault so they feel it may be my router (Netgear D6400).  I thought I would try the plusnet router again to see if it made a different, however I can't get it to accept my broadband username and password.  I have tried 2 plusnet zeros, and a BT home hub 4.  I know I am entering the correct username and password.  I can connect no problem on my Netgear 6400.  Any suggestions?!

3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 15,029
Thanks: 5,674
Fixes: 405
Registered: ‎30-07-2007

Re: Broadband password not being accepted by router

Fix

The Hub zero and BT Home hub 4 do not have vdsl capable modems, so they will not work on FTTC without a separate modem

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

joarm
Newbie
Posts: 3
Registered: ‎20-05-2020

Re: Broadband password not being accepted by router

That explains it then, thank you.  I'll get hold of one of the plusnet hub 2 to try.

Champnet
Aspiring Hero
Posts: 2,625
Thanks: 993
Fixes: 13
Registered: ‎25-07-2007

Re: Broadband password not being accepted by router

@joarm  As an inexpensive test you can put the D6400 into modem only, then attach the BT router.