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Broadband issues

Seanotray
Newbie
Posts: 1
Registered: ‎06-05-2021

Broadband issues

Hi all, first post looking for help, after recently joining Plusnet we are seeing connection issues on all devices except the fire tv which runs fine, laptops/I pads and I phones seem to have constant connection issues no matter where in the house, Iv also tried using a WiFi extended but that seems to cause more issues. The router is in the same place as the previous supplier and it caused no issues. Any help would be appreciated
Cheers sean
2 REPLIES 2
dvorak
Moderator
Moderator
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Thanks: 4,763
Fixes: 1,207
Registered: ‎11-01-2008

Re: Broadband issues


Moderators Note


This topic has been moved from Fibre to My Router

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dvorak
Moderator
Moderator
Posts: 25,550
Thanks: 4,763
Fixes: 1,207
Registered: ‎11-01-2008

Re: Broadband issues

You could try splitting the 2.4 and 5GHz wifi bands, 

Navigate in a web browser to 192.168.1.254.

Click Advanced Settings

Enter your Hub admin password when prompted (unless you've changed it, you'll find the default password on the settings card)
Continue to Advanced Settings.
Click on Wireless.
Click 5GHz tab.
Change 'Sync with 2.4Ghz' to No.
Change the name of the 'Wireless SSID' - I added a '_5' on the end.
Save the changes.



You can then select which one you want per device.

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If it fixed it click 'This fixed my problem'