Broadband dropping out

[#1]

Hi
So our broadband/WiFi was fine until about a month ago. Now it is constantly dropping out especially during the day - seems to be flashing orange or staying orange every hour or so, sometimes for a good length of time. I’ve tried restarting but makes no difference. Can anyone help?
Thanks

[#2]

Have you tried basic troubleshooting with your telephone and at the master socket to see if it is any better?

https://www.plus.net/help/broadband/connection-troubleshooting/

[#3]

Yes all looks/sounds fine

[#4]

Have you considered leaving the hub and one of your handsets plugged into the engineer's test socket for a day or two, to see if the Orange light problem returns?

Which Plusnet router do you have?

https://www.plus.net/help/broadband/router-user-guides/

If you are using a Plusnet Hub One on fibre broadband, did you observe the colours of the two small lights near the bottom of the hub.  The left hand side in the shape of the letter 'b' is for 'broadband', and the right hand side has a 'wifi' symbol.

The Hub One is a rebadged BT Home Hub 5.  Explanation of the lights can be found here:

http://bt.custhelp.com/app/answers/detail/a_id/10282/~/what-do-the-lights-on-my-bt-hub-mean%3F

[#5]

Hi Donorla, 

Are you still having issues with this?

I've just tested the line and we're not seeing any obvious issues but I would still report a fault over at http://faults.plus.net

Let us know when you have. 

[#6]

Yes still a problem. I think it’s less frequent but it’s been really busy here so maybe I’ve just not noticed as much. I have noticed the red (orange?) broadband symbol lights up after the main light flashes orange. I think this means a problem with the broadband line?

[#7]

I'd not want to assume without us looking into a fault but that's a likelihood yes. 

I can see you started to raise a fault last night but it looks like you didn't finish completing the steps on the fault checker. 

Can you give that a go for us please?