Broadband being installed tomorrow but no router
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Broadband being installed tomorrow but no router
03-12-2017 8:36 AM
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Re: Broadband being installed tomorrow but no router
03-12-2017 9:39 AM
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I am in the same boat, well nearly. Got my text Wednesday, due to go live Tuesday.
Re: Broadband being installed tomorrow but no router
03-12-2017 11:03 PM - edited 03-12-2017 11:25 PM
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Wait patiently until the postman brings it. Plusnet may of forgotton to send it but more likely they haven't yet twigged that Christmas is only 3 weeks away and are failing to ship routers earlier to compensate for post getting delayed.
The broadband will be activated ready for you to connect the router when it arrives.
Moderator and Customer
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Re: Broadband being installed tomorrow but no router
04-12-2017 11:24 AM - edited 04-12-2017 12:30 PM
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Currently looking into a problem (ref: 104166) with one of the router order submission files from last Wednesday. We'll get the hardware out to you ASAP, but I'm sorry to say it won't be arriving today
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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